Chester James Cayanan

Chester James G. Cayanan PERSONAL DETAILS Date of Birth: January 14,1994 Nationality: Filipino Address: 23 Northern Polytech, University Hills Subdivision Potrero, Malabon 1475 Mobile: - Email Address:-Marital Status: Single EDUCATION- AMA Computer Learning Center Diploma in Networking and Telecommunications Technology ​ Top 10 most outstanding students of 2012 (GWA 1.25) ​ Best in Thesis ​ Best in Course 2000 – 2010 Philippine Buddhist Seng Guan Memorial Institute WORK EXPERIENCE January 2022 - July 2022 eTop Technologies, Administrative Assistant Review and assign tickets to tech, create SOP/PD from recorded videos and have them reviewed by the COE and CFO for publishing. June 2021 – October 2021 Alorica Philippines, Customer Service Representative (Largo) October 2020 – March 2021 Accenture Philippines, Disability Claim Manager (Prudential) Back-office job assigned to review and approve claims, handling specifically absence scope, responds to employee and employer queries thru email or call for clarification regarding claim status. July 2020 - December 2021 Avante Insurance Agency, Shift Manager Review and delegate workload on a daily/weekly basis for all our techs, handle escalated calls from our clients, reach out to insurance partners and review policy changes. June 2017 – July 2020 AFNI Philippines, Project Coach (Bloomington Chat) Managed my team and drive performance on a daily basis to ensure we exceeded program goals. Conduct weekly coaching sessions per agent to address any skill gaps or issues. Upload weekly commitment per agents for clients to review how the agent is doing on the action plans set. April 2017 – June 2017 PSG GLOBAL SOLUTIONS, Senior Recruiter III (RPO) Outbound recruiting agent assigned with a client to help them find the best person fitted for their job posting. October 2012 – April 2017 Convergys Philippines, Technical Support Professional I (HP– IPG MAC) Inbound Technical Support Representatives which assist customers about general concerns, troubleshooting printer software and hardware. Also give opportunities in selling extended services such as warranties and phone support options.