Cheryl Panesa

CHERYL PANESA CUSTOMER SERVICE BASIC INFORMATION I am a professional Customer Service Representative with over 9 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. PERSONALITY HIGHLIGHTS Cheerful disposition Neat and well-organized Motivated by problem solving Independent worker Works well with deadlines Collaborative and efficient CONTACT DETAILS 📍 1762 Bagong Silang St., Baclaran, Parañaque City, Philippines 1702 📞 - | 📱- 📧 EDUCATION Polytechnic University of the Philippines, Sta. Mesa, Manila Bachelor of Science in Accountancy (shifted to BS in Business Administration, 3rd–4th Year) Dean’s List (4 semesters) & Entrance Scholar 2007 – 2011 Palawan State University – Palawan College of Arts and Trades High School Salutatorian Cuyo, Palawan | 2003 – 2007 Riz al Elementary School Valedictorian Rizal Magsaysay, Palawan | 1997 – 2003 cherylabejorodriguez@gmail. com PROFESSIONAL EXPERIENCE Customer Service Representative 2022 – 2025| Taguig, Philippines Coordinate terminal collection and returns wi t h DPD. Assist sponsors in tracking new orders or replacement deli veri es. Transfer calls to appropriate departments when i ssues are beyond scope. Collab orate with a team of 20 CSR agents, of feri ng support during peak periods. Respond to customer emails prompt ly, ensuri ng smoot h operat i ons and preven ting delays or miscommunication in the supply chai n. Engineer Support / Roadside Assistance 2021 – 2022 | Taguig, Philippines Handled inbound calls from stranded mot ori sts, di spatching roadsi de services (to wi ng, lockout, tire change, fuel delivery, EV chargi ng). Coordinated automated and manual dispat ch wi t h servi ce provi ders for fa ster response. Delivered reliable service, ensuring customer safety and sat isfact i on. Provided exceptional support that encouraged repeat cust omer busi ness. Technical Support Representative 2016 – 2021 | Makati, Philippines Guided customers through hardware and soft ware conf igurat ions to maximi ze functionality. Diagnosed and resolved customer repair i ssues or escalat ed wi t h t rouble reports. Provided regular status upd ates and ensured prompt service restorat i on. Scheduled technician visits for physi cal connect ion issues. Maintained a 95%+ customer satisfacti on rat ing annual ly by delivering accurate an d efficient service.