Cheryl Panesa

I am a dedicated and resourceful Customer Service Virtual Assistant with a strong passion for delivering exceptional customer experiences, optimizing workflow processes, and supporting businesses in their day-to-day operations. With a solid background in customer support, and service coordination, I bring a balanced mix of technical skill, professionalism, and genuine care for the customers and teams I support.

My experience includes handling customer inquiries across multiple channels, managing service tickets, and ensuring smooth coordination between customers, technicians, and internal teams. I am highly organized and thrive in fast-paced environments where accuracy, communication, and timely follow-ups make a real impact. I have managed scheduling tasks, tracked progress through Trello and other project management tools, and assisted in operational tasks that help keep companies running efficiently.

I have also completed a structured 4-week Virtual Assistant training program from VA Bar, which strengthened my abilities in customer service, administrative support, Google Workspace, calendar management, email management, research, and social media basics. This training fueled my interest in becoming a full-time Virtual Assistant and motivated me to pursue opportunities where I can apply both my learned and natural strengths.

I am highly skilled in tools such as ClickUp, Google Sheets, Google Docs, Microsoft Office, Gmail, Zoom, Canva, and CRM platforms. I can perform data entry with accuracy, create and organize spreadsheets, generate reports, and support teams with task management. I am also experienced in using filters, formulas, pivot tables, conditional formatting, and automation inside tools like Google Sheets and ClickUp.

As a customer-focused professional, I value empathy, clear communication, and proactive problem-solving. I understand how to handle concerns, escalate issues when needed, and keep customers updated throughout the support process. Whether assisting through chat, email, or calls, I aim to create positive interactions that build trust and satisfaction.

Beyond technical skills, I bring strong time management, adaptability, multitasking, and attention to detail. I learn quickly, stay calm under pressure, and always look for ways to improve processes. I work well independently but also collaborate smoothly with teams.

Overall, I am committed to helping businesses stay organized, responsive, and customer-focused. I’m excited to support companies that value quality service, efficiency, and continuous improvement—and I am confident that my skills, training, and mindset will make me a valuable part of any support or operations team.