Cherry Joy De La Rama

EDUCATION Caregiver Lifeline International Caregivers Training Center Bacolod City Dec 2003 –Jul 2004 Bachelor of Science in Commerce major in Computer Science Colegio San Agustin Bacolod City June 1999 – Mar 2003 Secondary and Primary level St. Mary Mazzarello School Victorias City June 1989 – Mar 1999 CHERRY JOY DE LA RAMA Executive General Virtual Assistant Customer Service Appointment Setter Social Media Researcher + Lead Generation PROFILE Hard-working and self-motivated with 10+ years’ experience in delivering world class customer service support down to technical support, record-keeping, and various personal assistance tasks. Able to focus on work without need for supervision. I am proficient in communication skills. I am 100% computer savvy. I have sound knowledge in English & grammar. I have done my previous work with 100% client satisfaction. WORK EXPERIENCE Flump Limited London UK Executive Virtual Assistant/Virtual Assistant for Social Media Outreach and Collaboration/Research Assistant March 2023 – Present as Part Time • Plan and execute strategies to build brand awareness and engagement across various platforms • Research and analyze industry trends, audience behaviors, and competitor insights • Ensuring a regular posting schedule across various social media platforms • Connect with potential customers, identify Instagram accounts and create leads • Detailed status of accounts contacted, contact details, follow up dates and posting through Google sheets • Sending emails and Instagram DMs with a personal touch • Manage and track all outreach communications to ensure timely follow ups and responses • Handle negotiations with influencers regarding collaboration details, including deliverables, timelines, and compensation • Oversee the execution of collaborations to ensure compliance with agreed terms and quality standards • Building relationships with people, turning them into longterm customers • Sending emails to the owners of the companies for a possible collaboration CONTACT PHONE:- EMAIL:-SKYPE: live: cid.89ca84a869a780b2 WHATSAPP: - Mediboost Sydney Australia Executive- General Virtual Assistant/Dental Appointment Setter Nov 2022 – Apr 2024 • Responsible for working off the leads generation list and being able to set appointments for our clients through the CRM - GHL • Follow up with leads that have expressed interest in client’s dental services and scheduling them in for an appointment • Ensure each prospective patient has a positive experience with each dental client • Take initiative to learn about the company and grow within the role • Develop and distribute reports for each day’s appointments • Demonstrate a pleasant disposition with each prospect • Properly explain the services to prospective patients when making appointments • Strategically handle any appointments setting objections • Work with the internal team to refine scripts and constantly improve processes to drive high book rates • Resolve questions quickly and effectively • Provides support to the owners of the company such as administrative tasks including scheduling, inbox management and correspondence with clients, scheduling appointments, arrange meetings and business events, gathering documents to prepare for meetings, notate meeting minutes, coordinating travel arrangements, coordinating with daily meal delivery, and other personal requests by the owners of the company • I also assist in the HR recruitment by making phone calls – interview the candidates, attracting suitable candidates to the position, carefully screening and selecting all applicants for a final interview • Check all social media of the client and answer messages COR Clinic and Fitness Gym USA General Virtual Assistant – Part Time Sept 2021 – Sept 2022 • Schedules consultations between sales staff and prospective clients through the CRM - GHL • Ensuring that important meetings are booked for the sales team • Advertise vacancies and find qualified candidates. • Handles Social Media Accounts for lead generation • Coordinates appointments for employees, customers or patients • Planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times • Update the Physician daily tasks done before EOD OutSta (formerly Zoomployee) Florida, USA General Virtual Assistant August 2021 – Sept 2022 • Create mold reports after house inspection of molds and plumbing • Collate all invoices and call clients for collection of payment • • • • • • • • • • • • • • • • • • • • • • Review invoices on a daily basis and follow up clients with past due Answers telephone calls from client’s inquiries using Ring Central Email to the clients documents as requested and needed Follow up clients through email, text and call regarding the payment of inspection Create invoice for client’s inspection service Call clients to check if they receive the mold report and lab result of the inspection Receive calls daily for clients inquiring about the service fee of the inspection Managed incoming high call volume for appointment setting Call insurance company for confirmation of insured house Communicate directly through my employer Resize pictures to use in the report Communicate to the assessor and plumbers before creating the report Send report to the assessor and plumber for approval Send report to the clients after approval Call clients for details regarding the inspection Schedule appointment in CRM for molds inspection and plumbing service Check payments of clients through CRM and pay pal Accept payments via credit card over the phone Call plumbers and assessors to finalize the appointment Customer service expert in dispatch which caters garage doors, locksmith and construction companies Make phone calls to clients and schedule an appointment Coordinate with technicians about the client’s service and appointment DyerStaffing Solutions Group, LLC USA General Virtual Assistant - Part Time February 2022 - March 2022 • Payroll specialist for Nurses • Recruiter of Nurses for the Agency • Call, Email and Text Nurses for application process • Do phone interviews for applicants • Email and Text blasts to interested applicants • Schedule phone interviews for Nurses • Endorse applicants to back office for requirements Rapid Test and Testing USA General Virtual Assistant – Part Time December 2021 – June 2022 • Answer inquiries online via email • Preparing massive order of the product which is Antigen Kit for Covid19 • Send a large number of emails a day (300-400) to leads to purchase the product • Answer it within the 30 mins time frame • Provide refund if needed, change address, provide tracking number, order status, and any similar inquiries • Download a list of orders that were uploaded, check the status of orders, and other basic logistic tasks BCM MANILA Manila Online ESL Teacher Mar 2021 - June 2021 • • • Implementing specially designed instruction to drive student achievement Conducting progress monitoring data and adjusting instruction based on the data Establishing a positive, structured, achievement-focused classroom SPIIKER Mainland China Online ESL Teacher Mar 2019 – Mar 2021 • Organizing coursework and learning materials • Assessing student progress and writing reports • Assign homework and exams • Provides engaging lesson plans to adhere to the curriculum for the grade level • Implements appropriate instructional and learning strategies, activities, and materials • Ensures comprehension of learning styles and student needs • Creates and implements lesson plans to show modifications for differences in student learning styles Convergys Bacolod City Technical Support Representative Mar 2017 – Aug 2018 • Provide Tier 1 support or basic troubleshooting with regards to issues of their operating system, internet services, and software and hardware applications. • Troubleshooting internet connectivity issues both wired and wireless connection with DSL modem-routers. • Responsible in dispatching onshore technicians for service calls. • Assist clients in setting up email accounts both web-based and email clients; setting up pop3 and SMTP servers • Assist clients in the installation of internet security software (product specific) • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. • Offer solutions to issues that are typically nonstandard/non-routine and require extensive clarification. • Maintain broad and in-depth knowledge of client products and services. • Provide and resolve basic information regarding billing concern. Focus Services Inc. Bacolod City Customer Support Representative Dec 2015 - Mar 2017 • Responded promptly and answered/resolved customer inquiries and complaints. • • • • • • Investigated and resolved service issues and/or product problems. Managed customer’s database accounts, performed customer verification and processed applications, orders and requests. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. Supplied customers with written responses and information and followed up on customer communications. Upselling and hard selling. Royale Business Club International, Inc. Quezon Ave., Quezon City International - Independent Distributor Sept 2009 – Present • Managed a team of 10 distributors and trained them; coached, mentored and acquainted them with products used by the organization to ensure knowledgeable salesmanship • Interacted with clients in all sales stages • Assisted customers in locating merchandise • Offered advice to buyers – Encouraged purchases. • Answered a variety of questions concerning merchandise availability, special deals, features and use – Explained/demonstrated the use/benefits of merchandise. • Arranged orders and delivery – Filled out specific forms to process transactions and special orders. • Communicated with vendors and received deliveries from suppliers. • Monitored inventory periodically, maintained stock and showcased merchandise - Kept merchandise updated and neat in display areas. Teletech Bacolod City Senior Technical Support Representative Nov 2006 – Sept 2009 • Provide Tier 1 support or basic troubleshooting with regards to issues of their operating system, internet services, and software and hardware applications. • Troubleshooting internet connectivity issues both wired and wireless connection with DSL modem-routers. • Responsible in dispatching onshore technicians for service calls. • Assist clients in setting up email accounts both web-based and email clients; setting up pop3 and SMTP servers • Assist clients in the installation of internet security software (product specific) • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. • Offer solutions to issues that are typically nonstandard/non-routine and require extensive clarification. • Maintain broad and in-depth knowledge of client products and services. Granton Marketing Mandaue, Cebu City Sales Associate Sept 2005 – Oct 2006 • Assisted in implementation of company marketing plans as needed. • Created and conducted effective proposal presentations and RFP responses. • Attracted potential customers to company’s promotions and advertisements. • Attended meetings with clients and conveyed their requirements to management. • Worked closely with Sales Managers. • Researched the market with the help of the production team. • Assisted in promotion of products Philippine Sugar Incorporated Victorias City Laboratory Technician Apr 2003 – Aug 2005 • Responsible in plantlets growing • Media preparation; Plant lets separation; Spindles treatment; Sterilization of the plantlets; Water sterilization • Chemical mixing for the plantlets SKILLS Sales Solution Oriented Office Manage… Time Manage… Communic ation… 75% 100% 75% 100% 100%