Cherry Joy De La Rama

Good day!

As a highly motivated and dedicated individual with strong communication and interpersonal skills, I would like to apply for any position suitable to my skills.

·        Payroll Specialist and Recruitment for an Agency in the USA

·        Chat and Email Support

o   I can answer inquiries online via email

o   I can respond to it within the 30 mins time frame

o   I can provide a refund if needed, change address, provide tracking number, order status, and any similar inquiries

o   I can download a list of orders that were uploaded, check the status of orders, and other basic logistic tasks

·        General Virtual Assistant

o  Create mold reports after house inspection of molds and plumbing

o  Follow up with clients through email, text, and call regarding the payment of inspection

o  Create invoice for client’s inspection service

o  Call clients to check if they receive the mold report and lab result of the inspection

o  Receive calls daily from clients inquiring about the service

o  Call insurance company for confirmation of insured house

o  Communicate directly through my employer

o  Resize pictures to use in the report

o  Communicate to the assessor and plumbers before creating the report

o  Send the report to the assessor and plumber for approval

o  Send report to the clients

o  Call clients for details regarding the inspection

o  Schedule appointment in CRM for molds inspection and plumbing service

o  Check payments of clients through CRM and pay pal

o  Accept payments via credit card over the phone

o  Call plumbers and assessors to finalize the appointment

I have been in the call center industry for 8 years. As a Technical/Customer Service Representative, it helped me develop strong interpersonal skills. These experiences have allowed me to develop strong time management and organizational skills.

I enjoy working with others and believe that my strong communication skills and willingness to learn will ensure that I can meet the expectations of this role

I recently graduated from an online academy for virtual assistants which made me knowledgeable on:

• Email Handling & Marketing
• I can manage your email & calendar
• I can manage your contacts in your email marketing software
• I can create campaigns
• I can create email marketing templates
• I can create a landing page
• Social Media Management & Marketing
• I can do daily postings
• I can reply to messages
• I can handle comments
• WordPress Management
• Basic Graphic Design using Canva
• Ecommerce Management
• Lead Generation
• Facebook, Instagram, and LinkedIn outreach

I am a very passionate, reliable, quick learner, self-motivated, flexible, and honest, I value the quality of work, being goal-oriented, have great attention to detail, and can work with minimal or no supervision.

I am excited to utilize all this knowledge and skills in helping you with your business needs. 

Looking forward to speaking with you about this role/project.