CHERRY ANN VARGAS
OBJECTIVE
Experienced and proactive professional
with a proven track record in Customer
Service, Administrative tasks, and Team
Management. I am highly motivated to
excel in an Administrative Assistant role
within a dynamic organization, where I can
leverage my 8+ years of expertise in
problem-solving, multitasking, and strong
organizational skills to make a significant
impact on the company's success.
SKILLS
Written and Verbal Communication
Organization
Professional Email Handling
Customer Service
Time Management
People Management
Detail-oriented
Problem-solving
Work-independently
Social media management skills
The ability to work independently
Strong emotional intelligence
Extreme Ownership
Resourcefulness
Multi-tasking
Microsoft Office
Google Workspace
WORK EXPERIENCE
TECHNICAL SUPPORT SPECIALIST
Art Storefronts | 2021 - Present
Assisting customers with technical issues via Phone, email, and chat using
Zendesk.
Guaranteeing utmost user satisfaction and retention through prompt and
responsive technical support within the Service Level Agreement.
Conducting engaging live demos for customers and fostering strong client
relationships.
Assisting customers with website setup and seamless integration of 3rd party
tools.
Diligently reporting website bugs and issues to the Developers, while proactively
following up and updating customers with timely resolution.
Engaging in cross-departmental collaboration to offer comprehensive support to
customers in areas such as billing, website setup, site developers, and
marketing issues.
TEAM LEADER
TaskUs Inc |-
Establishing well-defined team goals and Key Performance Indicators (KPIs).
Supervising and managing day-to-day team operations and performance.
Monitoring team metrics and effectively communicating performance feedback
to team members.
Conducting regular performance evaluations, identifying training requirements,
and providing coaching to enhance skills.
Attentively listening to team members' feedback and resolving any issues or
conflicts that arise.
Working collaboratively with other team leaders and support to establish
Accuracy goals.
Participating in Line of Business (LOB) meetings, presenting performance
updates to Operation Managers and Account Directors.
TRAININGS
Social Media In-depth course
FVA ONLINE TRAINING | JUNE 2020
Project Management Training
FVA ONLINE TRAINING | MAY 2020
7 - day Virtual Assistant Basic
Training Program
EMPOWERING EVENTS | JUNE 2020
CONTACT-
mscherry.vargas@gmai;.com
Linkedin.com/CherryAnnVargas
Maya Country Homes Teresa Rizal 1880
EMAIL SUPPORT REPRESENTATIVE
24/7 Customer Philippines | 2015
Handling diverse queries related to online products and delivery status.
Resolving cases escalated by Email Support Representatives and proactively
sending outbound emails to customers when necessary.
Providing assistance and support to teammates by addressing their inquiries
and concerns.
Ensuring consistently high CSAT (Customer Satisfaction), AHT (Average
Handling Time), and Quality scores for every ticket handled.
CUSTOMER SERVICE REPRESENTATVE
TELEPERFORMANCE | 2014 - 2015
Delivering prompt responses to customers' inquiries via phone while adeptly
identifying and assessing their needs to achieve utmost satisfaction.
Thoroughly documenting customer interactions, efficiently processing accounts,
and payments, and maintaining well-organized document filing.
Escalating unresolved issues to the relevant internal teams for further resolution
and ensuring seamless problem-solving.
Consistently striving to maintain high CSAT scores and fostering strong and
lasting customer relationships.
