Cherry Ann Vargas

I am a proficient, self-motivated Customer Service Assistant and Technical Support Representative with excellent skills and successful experience for seven years. I have a wide range of knowledge in customer service (email, chat, and phone).

I worked as a Team Lead for customer service and content moderation campaigns for 3 years doing administrative tasks, coaching, envisioning, and executing an action plan. I have 6 years of total experience in Business Process Outsourcing.

I also worked as a Technical Support/ Customer Service service agent for a Software company in the United States. My main job is to help and assist customers in building their websites by putting things together and integrating other tools such as payment processors, Mailchimp, Custom Domain, and other things that required simple coding. Also, help them with any technical issues they may have experienced on their website and communicate it to other departments.

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I am:

• Highly detail-oriented
• Fast-Learner
• Good at multitasking
• Courageous and Efficient
• Compassionate and Empathetic
• Technologically savvy
• Proactive and always willing to help
• Able to solve problems on my own with minimal supervision

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Furthermore, I am an expert on:

• Providing customer service
• Answering professional emails
• Creating presentations
• Scheduling Appointment
• Organization Skill
• Problem-solving orientation
• Planning
• Computer Proficiency

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I believe that people should do things at which they are good or in which their hearts lay. I am always honest and never afraid of giving my best to improve my skills. I am always interested in making long-term professional relationships with my clients.