Cherrie Ivy S. Composa
Email:-
Skype: cherrie.uplink
Professional Summary
Knowledgeable and dedicated Customer Service Professional with 9+ years of experience in
eCommerce and customer support. Adept at handling customer inquiries, refunds,
disputes, and order fulfillment while ensuring excellent service and satisfaction. Proven ability
to work efficiently in fast-paced environments, optimize processes, and maintain high
customer retention rates. Skilled in using Shopify, PayPal, Zendesk, Gorgias, Slack, and
Google Sheets. Seeking a long-term role where I can contribute my expertise to business
growth.
Work Experience
Customer Service Manager
NTA eCommerce | August 2022 – July 2024
● Managed customer inquiries, refunds, and cancellations across three eCommerce
stores.
● Assisted international customers from France, the Netherlands, and the UK.
● Monitored and handled fraudulent orders and PayPal disputes to minimize losses.
Customer Service Manager
Waggle Hound | May 2022 – January 2024
● Responded to customer inquiries and processed refunds/cancellations efficiently.
● Coordinated with suppliers and fulfillment teams to ensure smooth order processing.
● Used Norton Security to manage tasks and maintain data confidentiality.
Customer Service Representative
Career Assessment Site | January 2021 – January 2022
● Assisted customers via email and scheduled online consultations.
● Processed customer information in Elevate and managed refunds/cancellations.
● Resolved customer issues effectively, ensuring high satisfaction rates.
Customer Support Representative
Zia Sabers | January 2021 – January 2022
● Provided email and phone support, ensuring prompt customer service.
● Used troubleshooting tools to assist with technical product issues.
● Managed returns and replacements via ShipStation.
Customer Service & Product Listing
K-Beauty UK | March 2021 – April 2021
● Uploaded and categorized products with optimized descriptions.
● Handled customer inquiries and processed refunds for damaged orders.
Social Media Moderator & Customer Support
Ureashi | January 2020 – July 2020
● Managed social media engagement and moderated sensitive content.
● Processed PayPal disputes and ensured customer retention.
Order Fulfillment & Logistics
CGTRADE (Amazon Seller Central) | May 2018 – July 2019
● Processed orders, tracked shipments, and managed Amazon Seller Central operations.
● Handled inventory updates and pricing adjustments.
Store Manager
Robautic LLC | October 2017 – December 2018
● Oversaw customer support, order processing, and supplier coordination.
● Maintained high customer satisfaction through proactive issue resolution.
Store Manager & VA
eViralTrends - PurpleLeads | May 2017 – February 2018
● Managed order fulfillment, social media moderation, and dispute resolution.
● Handled PayPal disputes and Stripe chargebacks to protect business interests.
Customer Service Representative & Team Lead
SPi-Global CRM | June 2013 – August 2016
● Led customer service teams handling international accounts.
● Trained staff, managed quality assurance, and resolved escalated concerns.
Skills & Expertise
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Customer Support & Order Management (Shopify, Amazon Seller Central)
Refunds, Chargebacks & Dispute Resolution (PayPal, Stripe, Klarna)
Supplier & Fulfillment Coordination (CJ Dropshipping, AliExpress)
Social Media Engagement & Moderation (Facebook, Instagram)
Technical Proficiency: Zendesk, Slack, Google Sheets, DeepL, ShipStation
Problem-Solving & Process Optimization
Education & Certifications
● TESDA – Customer Service Training
● Silliman University, Dumaguete
Work Availability
● Experienced in morning and graveyard shifts
● Open to long-term opportunities
