Cherrie Ivy S. Composa

With over 9 years of experience as a Virtual Assistant, I specialize in customer service and operations support, particularly within eCommerce businesses. I’ve worked with brands using platforms like Shopify, Amazon, Etsy, eBay, and custom-built systems—providing end-to-end support from order management to dispute resolution.

Customer experience is at the heart of everything I do. I’ve handled hundreds of customer inquiries through email, chat, and social media using tools like Zendesk, Gorgias, and HelpScout. Whether it’s a delayed order or a sizing question, I respond with empathy, professionalism, and clarity. I’ve also taken ownership of tough cases—turning frustrated customers into loyal repeat buyers. I believe in resolving issues quickly, but more importantly, preventing them by improving internal processes and communication.

On the backend, I’m comfortable with managing and updating Shopify stores—handling product listings, order tracking, returns, and refund workflows. I’ve also worked closely with suppliers and fulfillment teams, ensuring orders are processed accurately and on time. When issues arise (such as missing tracking numbers or damaged goods), I step in, find solutions, and keep everyone in the loop. I’m also experienced with handling chargebacks and disputes on platforms like PayPal and Stripe, ensuring documentation is accurate and responses are submitted within deadlines.

I'm tech-savvy, adaptable, and a quick learner. I’ve used AI tools like ChatGPT to streamline workflows (such as translations or message templates) and keep support documentation clear and updated. I’m confident using Google Sheets and Excel for reporting, keeping customer interactions logged and organized, and identifying trends that help the business grow.

I take pride in being proactive, detail-oriented, and able to work independently. My previous managers and clients have praised my reliability, consistency, and how I take ownership of my tasks. I work well in fast-paced, remote environments and love collaborating with teams that are passionate about what they do.

If you’re looking for someone who can support your customers with care, handle day-to-day operations smoothly, and bring a dependable, calm presence to your team—I’d love to chat!