Cherrie Ann Q. Dizon

 Cherrie Ann Q. Dizon #9B North Central Aurora Hill Barangay, Baguio City 2600 Email address: -Contact number: - Skype ID: cherrie.quinto17 Linkedin :-   Objectives             1 Take responsibility for customer satisfaction. 2 Identify and draw out a clear picture of customer needs and personalities.     Personal Information               Date of Birth                                      December 17, 1979             Place of Birth                                     Baguio City             Religion                                             Roman Catholic             Name of Father                                 Ronnie P. Quinto             Name of Mother                                Imelda Quinto- Binuya    Education               -     Elementary                                       St. Louis Center                         -     Secondary                         St. Louis Center Girls High Dept                                                                           College                                         St. Louis University -          BS MasCom (3 Semesters)            University of Baguio -          BS Hotel And Restaurant Mgmt. ( 6 Semesters)     Work Experience Sept 2014 to present GLOBAL HAND OUTSOURCING SOLUTION(freelancer) Home based Outsourcing business handling small to medium business internationally covering their outsourcing needs. Regional Manager 1. Recruitment 2. Training 3. QA 4. Telemarketing 5. Appointment setter August 2015 to present NMS ROSSKING(freelancer) Freelance job handling email and chat support for most of the dating sites across US, Australia and Canada, United Kingdom March to December 2015 MYSKYLINES ACADEMY(freelancer) Freelance English Tutoring Business for Taiwanese March 2013 – Feb 2014 ADIYA BIRLA MINAC BPO Industry covering Medical Insurance for United States Companies. Handled customer medication and hospital benefits. Customer Service Representative Express Scripts 1. Training/QA Apprentice 2. Customer service 3. Order Verifier July – November 2011 TREC GLOBAL BPO Industry handling customer party needs covering email, chat and live calls for shipping and order tracking throughout United States. Worked as apprentice for training department. MENTOR/TRAINER Celebrate Express 1. Customer Service 2. Order Verifier 3. Email/Chat Support August – December 2010 TRANSCOM BPO Industry handling customer party needs through email and live calls for shipping and order tracking orders throughout Canada. Customer Service Representative Sears Canada 1. Canadian Sales 2. Customer Service September-                                SITEL PHILIPPINES BPO Industry handling several Accounts and departments from technical and financial accounts; Reporting to department heads and providing support to agents.                                                                                    DUTIES: MENTOR HR DEPT TRAINING DEPT QA DEPT   XM Satellite Radio 1. Technical Support 2. Retention 3. Emai/Chat Support Capital One 1. Credit Card Activation Dept. 2. Customer Service Dept 3. Balance Transfer Dept. 4. Tele Sales/ Up selling Project Green Wave 1. Customer Service 2. Retention March-May 2005                              INFLUENT INC                                                                                          BankOne Financial Outbound Sales October December 2004                                               English / Filipino Tutor January 2001- August 2003                                        Koffee Diavolo     Barista Supervisor                         October 2000-January 2001     Texaco & Alcobar                                Bartender/Service Crew                                                                                                       CERTIFICATION  TM Plus (TESDA Accredited)- Training based on FCCA Can handle and provide Communication Skills training Skills   Computer Literate Basic Accounting Fluent in English Exceptional Writing Skills   Reference       To follow as needed