Cheron Delmoro

Client Services / Account Management
Served as the interface between Clients and Service Delivery Teams and is primarily accountable for the overall experience received by the clients by managing the successful implementation of agreed demands: MSA, SOW; and ensuring consistency in the level of service provided thereby, extending the client’s partnership with the company.

Operations Management
Responsible for managing the day-to-day activities of the Team Leaders and agents in Operations ensuring client targets and objectives are met by continuously collaborating with the client and the cross functional departments on strategic planning, productivity optimization, program solutions and problem resolution. The AOM oversees the hiring and development of employees including process and productivity enhancements, business continuity planning activities, and development of procedures and work instructions for the campaign.