Chermain Panganiban

Chermain Panganiban Dasmarinas Cavite, Philippines Value Statement: To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements. Summary of Qualifications: An experienced and organized professional with 4+ years of administrative support experience in busy real estate agents and administrative job 1. Performing a variety of administrative operation as an Assistant including lead generation, schedule management, listing and transaction coordination, and online listing updates editing documents expert in MS office, 2. Prioritizing tasks, collaborating with peers and admin task for teams, and ensuring topflight client service and satisfaction. 3. Complemented by exceptional interpersonal and organizational abilities Qualifications Summary • • • • Experienced: Customer service professional with 7 years in call center services Efficient: Adept at handling various calls on a daily basis, while consistently resolving client issues in a short time span Skilled: Possess exceptional customer service skills, with customers regularly commending on received support English –– Conversational ; Able to provide clear customer service Relevant Skills Customer Service • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention • Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. • Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices Technical • Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software • Perform data entry and retrieval with software such as Microsoft Office (Word, Excel) • Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers and forward calls to supervisors Communication • Conversational in English • Remain cool during heated exchanges with irate customers and reach a peaceful resolution • Persuade customers to listen to sales pitches and consider making ‘upsell’ purchases Professional Experience August 8 2019 – Present Orlando, FL / Sioux Falls SD General Virtual Assistant – Marketing, Listings Management, Database Management, CRM management, Admin Support, Inbound and Outbound Calls, Appointment setting, Acquisition, Transaction coordination February 3, 2017 – August 8 2019 Baton Rouge, LA General Virtual Assistant – Marketing, Listings Management, Database Management, CRM management, Admin Support, Inbound and Outbound Calls, Appointment setting Time zone: 8 AM – 5 PM CST • • • • • • • • • • • • • • • • • • • • Email management Calendar management Data Entry Skip tracing Research Tax reports Lead management CRM management Inbound / Outbound call Receptionist Email marketing Text blast Social media Flyer creation Drafting contracts Appointment setting Cold calling Monthly score card reports Docusign Transcribing calls July 6, 2018 –December 8 2018 Sacramento, CA General Virtual Assistant – Marketing, Listings Management, Database Management, Admin Support Time zone: 8 AM – 5 PM PST • • • • • • • • • • • • • • • • • • • • • • • Add Buyer to Boomtown Clear DuncanDuoLeads email Create Client Website in Top Producer BombBomb email Enter on Listing on Homegain.com: Deleting listing on Homegain Set up market snapshot Match New Listing with BOOMTOWN Leads and send a mass email. Closing Task Update closing in top producer Removing listing to Top producer Updating Seller / Buyer Add closing to Zillow Let this listing know it is Sold ' Put Buyer on Market Snapshot after closing.- done Put our buyer on 10-year plan if local- remove any other plansMove folder in Dropbox to Close Put Sold on MLS and CSS Order Home Warranty If Requested By Seller Send Lara Closing Summary Separate Listing Documents- "For MLS" Add Offer Submission Instructions Make sure to check realtor for videos / photos (25) Send the of the video in Realtor.com to Lara July 6, 2015 – July 6 2018 Sacramento, CA General Virtual Assistant – Marketing, Listings Management, Database Management, Admin Support, CRM management, Lead generation Time zone: 8 AM – 5 PM PST Summarize the job responsibilities and tools utilized with all clients you have worked with to date. • • • • • • • • • • • • • • Lead management in the CRM (Top producer) Social Media Marketing in Facebook, Linked in, Googleplus, Twitter , Creating marketing materials such as flyers, virtual tours and open house flyers for social media Uploading videos in YouTube Basic photo editing Listing management ( creating a new listing, uploading photos, updating links and status or price change Open House Scheduling Email marketing in CRM Power point presentation Lead generation ( FSBO, Expired, Probate, Make a move leads, Website online form) Creating / editing website pages Database management ( updating profile, adding pages, marketing , filtering data) Collate all Market reports (PDF) from Trulia/Zillow etc then update each listing Email management • • • • • • • • • Listing tasks ( Post New listing to all listing website, Setting up seller report, Update recent sales, update the status, price change,) Posting in Craigslist Sending FSBO and Make a move email in Zillow Sending Articles to be posted in Social media Requesting for property profile Requesting for Agent showing feedback Creating closing or in escrow listings in top producer Updating KCM seller / buyer guide Updating / requesting for client feedback CRM: ✓ Top producer ✓ ✓ Listing2leads Sandicor - MLS ✓ Showing Suite ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Zillow Trulia Century 21 award website Realtor Wordpress Biz Builder First American Rismedia L2L PROGRAMS & TOOLS: ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Zipforms Spreadsheets Powerpoint MS office PDF Google drive You tube Google docs Google sheets Google drive Go daddy MS office Docusign Slack Smore Canva Docuhub January 2017 – January 2018 Sacramento, CA Professional Experience Listings Management, Transaction Coordination, Admin tasks Time zone: 8 AM – 5 PM PST Transaction Coordinator (Listing tasks) Creating listing loop Uploading listing documents to loop and drive Updating checklist for needed documents (SPDS, CLAIMS, UPGRADE LIST, ) Updating information if price was change and upload it to loop Creating Upgrades list making sure it is on the Gdrive Updating notes for the property and client information to all system files ▪ ▪ ▪ ▪ ▪ ▪ Transaction Coordinator (Closing tasks) Contract accepted tasks: ▪ ▪ ▪ ▪ Expert on identifying executed and non executed files / contracts Check for non-executed contracts then set up file to Docusign for missing signatures / or request for other agent to complete signatures via email Sending a transaction guide to sellers or buyers via Docusign saving it to drive once executed Create Buyer’s loop (via Dot loop) Greensheet Creation Tasks include: ▪ ▪ ▪ ▪ ▪ ▪ ▪ Sending Greensheet approval to agents via email Submitting to MCA once approved Email for DA revisions if needed and update report and system files Updating Spreadsheets for reports / tracker Send an email to the lender for the loan status update via email Send Client information and MLS to escrow officer via email Upload Greensheet to loop and drive During Contract Tasks: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Creating Upgrades list / Sending it to the transaction manager or Appraiser and uploading it to the drive) Coordinate inspection (Requesting for approval of time and date from the sellers ) Coordinate appraisal (Requesting for approval of time and date) Coordinate any request/questions Send BINSR to seller when initially received Docusign BINSR, commission instructions , FHA, Addendums or Counter offers Updating spreadsheet notes - coe, price, BINSR, appraisal Send BINSR to seller when executed ▪ ▪ ▪ ▪ ▪ Send DA to escrow when requested & save to drive Send receipts/home transfer form to BA when received Send buyer's walkthrough form to seller When alta settlement is still being reviewed, save only to Gdrive Update transaction checklist for receipts and documents received and executed Listing under contract closing tasks ▪ ▪ ▪ Upload FINAL HUD/Final settlement to loop/Gdrive /Wise Agent Move transaction checklist to CLOSED PROPERTIES/Gdrive under Properties Audit loop for broker compliance Audit loop for broker compliance Tasks include: ▪ ▪ ▪ ▪ Find out what is missing on the loop that needs to be executed and submitted Request for the documents for compliance via email Saved the email to a PDF file and save Upload once received Buyer under contract Closing tasks: ▪ ▪ ▪ ▪ ▪ ▪ ▪ Upload FINAL HUD/Final settlement to loop/Gdrive and Wise Agent Add RESALE address bought by seller to outlook / Wise Agent Add notes under seller in Wise Agent and Outlook Move property folder to CLOSED PROPERTIES Move transaction checklist to Buyer's folder Audit loop for broker compliance Adding post possession to RET-when there is a POST possession/Lease agreement in Dotloop/Gdrive When contract cancelled - TASKS ( LISTING) ▪ ▪ ▪ ▪ ▪ ▪ Create cancelled buyer's folder in Gdrive Upload cancellation document to loop and gdrive Rename loop as Cancelled Move transaction checklist to cancelled buyer's folder Submit loop for review if cancellation already available Update closing reports When contract cancelled - TASKS (BUYER SIDE) ▪ ▪ ▪ ▪ ▪ Upload cancellation document to loop and gdrive Move transaction checklist to cancelled buyer's folder Submit loop for review if cancellation already available Move property folder to CANCELLED Update closing report CRM: ✓ ✓ ✓ ✓ Market leader Dotloop Zipforms Docusign ✓ ✓ ✓ ✓ ✓ Google sheets MS office PDF Wise Agent KW intranet ✓ Flex MLS ✓ Google drive ✓ Spreadsheets PROGRAMS & TOOLS: ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ Zipforms Spreadsheets Powerpoint MS office PDF Google drive You tube Google docs Google sheets Google drive Go daddy MS office Docusign Slack Smore Canva Docuhub May 31, 2014 - Jan 2, 2017 Sacramento, CA General Virtual Assistant – Marketing, Listings Management, Database Management, Admin Support Time zone: 8 AM – 5 PM PST Professional Experience • • • • • • • • • • • • • • • • • Data Entry PDF ( Editing, CONVERSION, UPDATING) Lead generation Research Spreadsheets (Bookkeeping for Receipts) Creating content pages for Client’s website Forwarding and Corresponding to Emails Managing Social Media Accounts Basic Photo Editing Post practice and real estate listings on various websites. Post craigslist ads in various markets. Facebook veterinarian, dentist optometrist liking pages Research commercial real estate sitesto compile variousreports Enter practice information into prospectus Answer e-mails to information e-mail address Various spreadsheet/ data entry – depending on aproject given by team members of Omi Practice group Collectthenscrape datafor spreadsheet Different source or website CRM: • • • • • • • • • • DENTAL PRACTICES LISTING WEBSITES dentalclassifieds.com dentaljob.org classifieds.dentistryiq.com Dental.washington.edu Towniecentral.com/dentaltown Dentalpractice4sale.com Washington State Dental Association Oregon State Dental Association – Omni-pg.com Craigslist Tools : ▪ MS office ▪ Mailchimp ▪ Google drive ▪ Go daddy ▪ Spreadsheets ▪ Google sheets ▪ Google drive ▪ PDF May 11, 2014-May 19, 2015 Sacramento, CA General Virtual Assistant – Marketing, Listings Management, Database Management, Admin Support Time zone: 8 AM – 5 PM PST Professional Experience • • • • • • • • • • • • • • Email update from client's website /Forwarding and Corresponding to Emails Social Media Posting Data Entry Email calendar management Spreadsheets (Bookkeeping for Receipts) Managing Multiple System Website Updating clients profile ( Logo, Pictures, information,) Adding contacts to CRM Email compilation project Sending Forms and Contracts Creating Social media Flyer/Postcard/online Flyer Creating YouTube Videos Basic Photo Editing Creating Link Backs and Uploading Chat Box for System Enhancement Tools / programs ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Sierra Top producer MS office Craigslist Canva Sandicor Google drive Zillow Realtor Trulia Facebook Twitter Linked in Google + Spreadsheets Power point MS office PDF Docusign Slack Smore Craigslist Rismedia PDF converter Google sheets Training Topics ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Real Estate Principles REO Principles & Practices REO Portals Property Assignment Occupied Property Marketing the Property BPO Monthly Status Report (MSR) Reimbursements Utilities MLS Entry Forms and Contracts Finalizing Contract Offers Process Transaction Closing Phone & Email Short Sale Basic Photo Editing Intro to Flier Creation Interview Guide Intro to Craigslist Education Education Year:- De La Salle University Dasmarinas Cavite Bachelor of Arts in Psychology