Cherie A. Traquena

-- - - Door 1 2nd Floor Salvadora’s Apartment San Francisco Zone 5 Naga City, Phil 4400  As a MEDICAL TRANSCRIPTION EDITOR o Assurecode Information Services – August 2005 to September 2006 o TextSwitch Unlimited Incorporated – January 2003 to May 2005  As an EVENTS ORGANIZER o Whuatt??!! Productions – 2001  As an ENTERPRENEUR o DENISE AGRIVET SUPPLIES – 2001 - 2003  Ability to plan, organize, and prioritize A collaborative leader capable of motivating colleagues in pursuit of aggressive goals by merging strategic planning and management backed up by more than 5-year supervisory experience in a BPO setting. Able to work in a fast-paced environment demanding adaptability and discipline while competently able to multi-task effectively ensuring quality output and optimizing productivity. Ideally, it is my prime objective to further my career in a forward-looking organization playing in an industry that will rally around and diversify my skills eyeing the key purpose of beneficial mutual growth and success.  Familiarity with reporting to and working  Able to generate h descriptive and statistical reports for productivity monitor quality  Capable to formulate and introduce approaches to create a ore ive  ienced h people management.  Competent to cope with multiple ❖Smartmatic PART-TIME TECHNICAL TRAINER January 2016 – April 2016 A project-based position responsible for providing technical training and skill development to aspiring VCM (Vote Counting Machine) technicians and coordinators for the upcoming Philippine’s 2016 National & Local Elections ❖Jomac Transcriptions August 2013 – Up to present OFFSHORE OFF-EDIT MT INDEPENDENT PROVIDER senior concomitantly and  Versatile to change o meet ever-changing  Excellent eye and hand coordination with average of 55 wpm at 98%  Able to work under essure with ime while maintaining a keen eye for  Has the appetite to learn new avenues.  Able to conduct collective training and one -on-one feedback and group reporting and presentations . Transcription and Market Research Transcription and Proofreading Services A work –at-home job engaged in providing direct upload medical transcripts to hospital and clinic-based clientele capable to handle a variety of medical specializations. Also provides proofreading market research focused groups and in-depth interview transcripts with research concepts ranging from medical to business consumer products as well as business-to-business topics. ❖Dtrans Solutions Company OPERATIONS MANAGER January 2010 – May 2013 ATENEO DE NA UNIVERSITY June 1997 to March 2001 Bachelor of Arts Major in English and Developmental Communication Transcription Services Charged with ensuring that the company’s resources are being directed to ensuring effective business operations. Also responsible for deputizing for the general manager in his absence.  Ensuring compliance and follow-through of company’s policy and procedures.  Setting, monitoring, & reviewing day- to-day work load schedules.  Delegates daily workload to staff and ensures timely submission back to offshore client.  Determining staffing requirement s and screening of applicants.  Monitoring staff weekly KPI’s against targets.  Training new and existing staff as required.  Coordinating with off shore clients and implementing corrective measures for any quality issues and complaints.  Building and maintaining healthy relationship between staff and management by resolving disputes.  Maintaining accurate financial records and preparing payroll reports. ❖Teleperformance Philippines January 2009 to November 2009 CUSTOMER SERVICES REPRESENTATIVE FOR AT&T Offshore Contact Services Handles inbound customer calls providing superior service by utilizing all available tools and resources while cross-selling value-added services being offered by AT&T and conducts simple trouble-shooting if need be. ❖Winstars Scribes Link, Inc SHIFT SUPERVISOR Oversees efficient and high-quality transcription through the management of shift members.  ELMO ENRIQUE P. PILAPIL Former QA LEAD ANALIST in DTRANS Solutions (- MARICEL GALLARTE-PANTOJA Former Colleague in Whuatt??!! Productions (- SELINA GRACE BOUCHER-DELA ROSA Former Trainer in TextSwitch Unlimited (- September 2006 – January 2009 Transcription Services  UNIVERSIDAD DE STA ISABEL June 1985 to March 1997 Primary to Secondary School Provides daily direction and communication with and of team members including scheduling and workload implementation. Executes statistical and narrative performance feedback and coaching. Birthdate: November 08, 1980 Age: 36 years old. Birthplace: Pasacao Camarines Sur Religion: Roman Catholic. Civil Status: Single Languages: English, Filipino, and Bicol dialect.