Cher Alicette Poblete

20 Capt. C. Nazareno St. Naic, Cavite 4110 (-​- Cher Alicette Poblete SKILLS Experienced customer service professional with a strong background in healthcare support, medical billing, and patient account management. Skilled in resolving insurance issues, explaining billing details to patients, and handling sensitive information with professionalism and empathy. Proven ability to manage escalations, coordinate with cross-functional teams, and support smooth healthcare operations in high-volume environments. EXPERIENCE Nakpil-Poblete Optical Clinic — Clinic Receptionist/Administrative Assistant 2019 - 2020 ●​ ●​ ●​ Greeted patients, scheduled appointments, and assisted with front-desk duties in a healthcare setting. Coordinated billing and ensured patient information was accurate and confidential. Provided customer service in a clinical environment with attention to patient needs and professionalism. Upwork — Freelance Graphic Designer 2022 - 2022 ●​ ●​ ●​ Delivered branding and marketing materials to international clients, balancing multiple projects in a fully remote environment. Built strong client relationships through effective listening and responsiveness, earning repeat business and positive feedback. Demonstrated independence, time management, and client-service skills transferable to remote customer support environments. Ibex. — Customer Service Specialist July 2022- September 2022 ●​ ●​ ●​ Handled customer inquiries, complaints, and returns with professionalism and efficiency. Resolved product or service issues by clarifying customer concerns, determining root cause, and offering appropriate resolutions. Maintained accurate records of customer interactions and coordinated with internal departments to ensure timely resolution of issues. Ibex. — Subject Matter Expert October 2022- December 2022 ●​ ●​ ●​ Assisted in onboarding and training new hires by facilitating product knowledge sessions, sharing best practices, and reinforcing quality standards. Collaborated with leadership and support teams to escalate system or process issues contributing to continuous improvement and smoother operations. Providing real-time support by answering complex inquiries, clarifying processes, and ensuring accurate information was delivered to customers. Ibex. — Assistant Manager January 2023 - December 2023 ●​ ●​ ●​ ●​ Supervised day-to-day team operations, monitored performance metrics, and provided coaching to ensure quality, efficiency, and adherence to campaign goals. Handled escalated customer concerns with professionalism, and coordinated with cross-functional departments to ensure timely and effective resolutions. Performed back-office tasks such as processing final approvals, validating account adjustments, and managing interdepartmental escalations to support seamless backend operations. Took escalation calls to de-escalate complex issues, ensure customer satisfaction, and retain client trust while maintaining service standards. Ibex. — Medical AR Collection Specialist January 2024 - December 2024 ●​ ●​ ●​ ●​ Managed accounts receivable by following up on outstanding medical claims with insurance providers and patients, ensuring timely reimbursement and accurate account reconciliation. Investigated and resolved claim denials, billing discrepancies, and underpayments by coordinating with payers and internal departments to expedite resolution. Collaborated with law firms to fulfill medical billing documentation requests, ensuring HIPAA-compliant handling of sensitive records. Provided support to patient and insurance companies by clarifying billing statements, explaining coverage details, and ensuring a smooth collections process with a customer-focused approach. EDUCATION Imust Computer College 2017 - 2019 Animation Technology