Cher Alicette Poblete

Hi there! I’m Cher, and I bring over 5 years of experience in customer service, healthcare operations, and remote support. I’ve worked in clinics, BPOs, and even as a freelance graphic designer, so I know how to wear different hats, stay organized, and communicate clearly with both customers and team members.

Most recently, I worked as an Assistant Manager and Subject Matter Expert where I helped train new hires, handled escalated customer concerns, and made sure our team met our performance goals. Before that, I worked at Ibex handling healthcare accounts, helping patients with billing, insurance, and account issues. I always made sure every conversation ended with the customer feeling heard and helped.

I’ve also supported back-office teams, handled data entry and appointment setting, and created reports to help improve our workflow. And outside of customer service, I’ve done freelance design work where I was making logos, marketing materials, and social media content for clients across different industries.

Here’s what I can help you with:

• Customer support via phone, email, or chat

• Healthcare billing, AR follow-up, and denial management

• Admin tasks like scheduling, data entry, or documentation

• Training support or team coaching

• Graphic design for branding and marketing (Adobe tools)

I’m easy to work with, always meet deadlines, and genuinely care about doing a great job. If you’re looking for someone reliable, detail-oriented, and friendly. I’d love to help!