Chepkemoi Sharon Bor

CHEPKEMOI SHARON BOR-- Professional Summary Results-driven Virtual Assistant with 2 years of experience providing administrative, technical, and customer support. Highly proficient in managing tasks efficiently, ensuring confidentiality, and utilizing digital tools for project coordination. Adept at streamlining workflows and enhancing operational efficiency. Key Skills ✅ Administrative Support & Data Entry ✅ Calendar & Schedule Management ✅ Email & Communication Management ✅ Research & Report Compilation ✅ Customer Support & Client Relations ✅ Social Media Management & Content Scheduling ✅ Project Coordination & Task Prioritization ✅ File Organization & Cloud Storage Management ✅ Process Improvement & Workflow Optimization ✅ Proficiency in Microsoft Office & Google Workspace ✅ Experience with Project Management Tools (Asana, Trello) ✅ Excellent Written & Verbal Communication Professional Experience Virtual Assistant Outsource Kenya | December 2024 – Present Provided administrative support, including data entry, document management, and scheduling. Managed calendars, coordinated meetings, and arranged travel itineraries. Handled email correspondence, inquiries, and client communications professionally. Conducted online research, compiled reports, and maintained organized databases. Assisted in social media management, scheduling posts, and engaging with audiences. Supported project management by tracking progress, coordinating tasks, and ensuring deadlines were met. Maintained cloud storage systems, ensuring documents were easily accessible. Identified workflow inefficiencies and implemented process improvements for increased productivity. Administrative Assistant Anti-Counterfeit Authority | 2023 – 2024 Managed administrative tasks, including document preparation, scheduling, and email management. Served as the first point of contact for clients, addressing inquiries and ensuring customer satisfaction. Assisted in organizing company files and maintaining confidential records. Provided support to various teams, improving operational efficiency. Education 🎓 BSc. Computer Science and Mathematics | Murangá University | 2018 Certifications & Training 📜 Virtual Assistant Training 📜 Microsoft Office Specialist Training Tools & Technologies 💻 Software & Office Tools: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail, Drive) 🛠 Project Management: Asana, Trello, Click Up 📊 CRM Software: HubSpot, Salesforce (if applicable) 📱 Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter