Chepkemoi Sharon Bor

With a strong foundation in administrative support, customer service, and account/data management, I bring a well-rounded skill set that supports daily operations, enhances customer satisfaction, and ensures data accuracy and integrity.

As an Administrative Assistant, I have experience managing calendars, coordinating meetings, handling correspondence, and ensuring office operations run smoothly. I take pride in being highly organized, detail-oriented, and dependable—making sure tasks are completed on time and processes stay on track. I am comfortable using a range of office tools and digital platforms to streamline workflow and increase efficiency.

In my role as a Customer Service Specialist, I’ve developed excellent communication and interpersonal skills, allowing me to handle client inquiries with professionalism, empathy, and patience. Whether dealing with questions, complaints, or service requests, I’m committed to providing a positive customer experience. I understand the importance of building trust and maintaining strong relationships with clients, even in high-pressure or fast-paced environments. I strive to be solution-oriented, always seeking ways to resolve issues efficiently and leave customers satisfied.

Additionally, I have solid experience in account and data management, including updating records, organizing data systems, and ensuring accurate reporting. I am highly skilled at working with spreadsheets, CRMs, and data entry tools to maintain reliable, well-organized databases. My attention to detail helps prevent errors and ensures all information is up-to-date, confidential, and easily accessible when needed.

What sets me apart is my ability to wear multiple hats while staying calm and focused. I’m adaptable, proactive, and a quick learner—always looking for ways to improve systems and support team success. I enjoy being the behind-the-scenes support that helps everything run smoothly, and I value teamwork, professionalism, and continuous learning.

Overall, I’m passionate about supporting business goals through reliable admin support, outstanding customer service, and efficient data handling. Whether I’m assisting clients, updating records, or organizing workflows, I approach every task with dedication and a positive attitude.