Chebet Zeddy

CURRICULUM VITAE DETAILS NAME : CHEBET ZEDDY DATE OF BIRTH : 20TH DECEMBER 1994 NATIONALITY : KENYAN GENDER : FEMALE CELL PHONE NO : - / - E-MAIL :- POSTAL ADDRESS : P. O. Box-, Keroka, Nyamira County LANGUAGES : ENGLISH & SWAHILI PROFILE Hello, welcome to my profile. I'm Chebet Zeddy. I am a Customer Service Representative with a Bachelor`s Degree in Commerce from Jomo Kenyatta University of Agriculture and Technology (JKUAT), Kenya. My core service offerings focus on fully supporting growing business needs and ensuring that customers receive exceptional service and feel like an integral part of the company. I have 4 years of Experience as a Customer Service Representative, whereby I assist with general issues related to product orders, subscriptions, and website navigation. I ensure customer satisfaction by resolving issues promptly and effectively, maintaining a positive experience at every touchpoint. I can also gather and report customer feedback to relevant teams on time, ensuring ongoing improvements to our products and service offerings. I am a highly responsible, detail-oriented, problem-solving, goal-driven, deadline-committed, and reliable worker with excellent communication skills. I’m a self-starter and excel at verifying information, analyzing errors, and managing confidential information. I am also proficient with Help Desk, live chat, Customer Relation Management (CRM Tool), Call center, Messaging apps, Customer Feedback, Knowledge Base Self-Service, Microsoft Word, Google Sheets, and I adapt quickly to new programs. I gained knowledge and skills in my profession, making me work independently and under minimal supervision to achieve organizational goals. SKILLS Hard Skills  Point of Sale Proficiency (POS)  Product Knowledge  Technical Support  Data Entry Accuracy  Customer Relation Management (CRM)  Digital Literacy  Outbound Calling  Speaking and Writing  Compliance with Regulations Soft Skills  Excellent Communication  Problem-Solving  Time Management  Adaptability  Active listening  Resourcefulness  Positive attitude  Tenacity  Technical knowledge EDUCATION YEAR Jan 2019- Dec 2023 INSTITUTION QUALIFICATION Jomo Kenyatta University of Agriculture Bachelor of and Technology Commerce (JKUAT) SECOND CLASS HONOURS (UPPER DIVISION) Bomet College of Accountancy CPA Sections 3 and 4 (Pass) May 2018-May 2019 Brightstar Institute CPA Section 1 and 2 (Pass) Jan 2013 – Nov 2014 Rift Valley Institute of Science Aug 2021-April 2022 And Technology Diploma in Accountancy (Pass) 2012 Jan – 2012 March Tenwek Computer College Distinction 2008 – 2011 Chesoen High School Mean Grade C(Minus) 1998 – 2007 K.C.P.E 318 Marks Cheuch Christian School EMPLOYMENT HISTORY September 2020- September 2024 - Customer Support Representative at Proto Energy LTD  Provided high-quality customer service to customers  Received and organized shipments and deliveries of gas cylinders accordingly.  In charge of restocking depleted or low-stock items and ensuring that the sales floor was organized according to established guidelines.  Could address and resolve customers’ complaints professionally.  Aimed to keep customers satisfied and returning to Proto Energy -- Accounts clerk at Taach FM Radio Station  Responsible for maintaining financial records, running reports, and recording a wide range of transactions.  My duties were to prepare statements that confirm the accuracy of database information and provide administrative assistance to accountants. REFERENCES 1. Mercy Chelangat Soi, Pearl8 Solution P.O BOX-, Nairobi, Kenya. - 2. Prof. Johana Sigey, JKUAT, P.O BOX-, Nairobi, Kenya - 3. Chepkoech Josphine, P. O. BOX 116, Londiani. -