Chastity Hope D Pairat

Chastity Hope Pairat CONTACT INFO CUSTOMER SERVICE REPRESENTATIVE Phone - Email-Address El Salvador City, Philippines 9017 PROFESSIONAL SKILLS Communication Skills Problem Solving Skills Critical thinking Skills Organizational Skill Leadership skill and teamplayer Light Video Editing SOFTWARE EXPERIENCE Google Workspace Microsoft Office Canva Capcut Facebook Instagram Tiktok Linkin MLS Dotloop Zipform Teleperformance - August 2018 - January 8, 2024 answer calls from customers about bills, service, and network manage customers' inquiries - providing information about the service or product problem resolution - ensuring swift resolutions and positive outcomes addressing any adjacent issue preventing customers from calling back with the same concern. active listening to gain the trust and resolve the concern promptly and be able to pitch in offers based on customers needs basic troubleshooting for their phone or network PERSON of CONTACT - POC Teleperformance | June 2023 - January 2024 take an escalated call to retain a customer communicate effectively to a team how to achieved the goal for the month manage 5 to 8 members on how to achieve the goal for each month REAL ESTATE VIRTUAL ASSISTANT February 2024 - PRESENT Searching property through Zillow and MLS Scheduling an appointment for showing through Gcal Setting up search property through MLS Preparing offers for real estate through dotloop/ zipform Sending offers to the Listing Agent following up Listing Agent and buyers through GVoice Prepare listing agreement to sellers through Dotloop listing properties through MLS platforms EDUCATION CAGAYAN DE ORO COLLEGE - PHINMA June 2012 - March 2017 Bachelor in Secondary Education