Charumathi Srinivasan

Charumathi Srinivasan-+1-(306)-/- Salesforce Admin Certified | hubspot Certified | Pipedrive Certified Summary Want to be one of the most wanted CRM (Customer - Relation Manager) of the company. I'm a eager beaver, so I acquire knowledge as quick as possible. I'm a Target bug who always wants to achieve and go beyond the set KPI/KRA. Been in SaaS for 3+ years and I have understood the complete sales cycle which helps in accelerating my game for sales. Client Orientation has been part of my work which always gives me a chance to learn the needs of our customer which in turn helps the product to grow as well. It has always been a Win-Win for all. Career History Product Consultant at Zonka Technologies Private Limited. Oct 2019 - Present (15 months) - Giving the clients demo on the product. - Making the required customization on the product to suit the client needs. - Training the Clients/Partners/Resellers on the existing and new features. - Testing and debugging of the product. - Working with Product management team and enhancing the product and features. - On-boarding, Account management and Customer Retention. - Up selling of the product. - Working with Marketing Team on the promotions. Created with SEEK Profile - Technical Article Writing. Technical Product Specialist at Kissflow - BPM Tool Feb 2018 - Oct 2019 (1 year and 8 months) Product Demo. Inculcate problem solving / critical thinking to solve customer problems Measure and improve productivity of team members without compromising on customer experience. Surpassed sales goals through implementation of effective marketing strategies. Applied highly effective selling skills while properly engaging and presenting solutions to customers. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Industrial experience in predictive modeling and analysis, predictive software development Statiscal way to provide Client information through various search. Should possess extensive knowledge of and experience in applying data mining and machine learning techniques on large amount of datasets Capable of conceptualizing the business problem and provide solutions Skills Sales Negotiation, Team Player, customer service, Training, busniess development, customer support, strong communication, Problem Solving, Target Chaser Education Bachelor of Engineering from Anna University Certification Graduated 2018 SalesForce Admin Certified Hubspot Sales and Marketing Implementation Certified Intercom Certified Created with SEEK Profile