Charryfe Cornelia

 CHARRYFE M. CORNELIA Objective: I want to work in an environment as a team where I can maximize the knowledge I gained from my previous work experience, and skills I have developed. I’m a responsible Customer Service Support, passionate about delivering outstanding quality and service. Offering almost 9 years of experience in industry with a history of recognition for performance. A productive employee with a proven track record and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Personal Profile: Birth date: December 06, 1991 Age: 34 Gender: Female Height: 5’0” Weight: 67 kgs. Status: Single Religion: Roman Catholic Language/ Spoken: English, Tagalog, Cebuano Educational Attainment: Tertiary: Negros Oriental State University Bachelor of Science in Business Administration Major in Human Resource Development Management Graduated last 2016 Secondary Negros Oriental High School Graduated last 2008 Primary Bolocboloc Elementary School Graduated last 2001 Seminars Attended: • Monetary Policy & Central Banking 2014 Central Bank Cebu Branch • Basic English Skills Training for BPO 2014 Dumaguete City Skills and Expertise: • Computer Literate (Microsoft Word, Excel, & PowerPoint) • Good communication skills • Good relations with a colleague • Flexible • Customer Service • Live Chat Support • Email management • CRM Tools (Freshdesk, Zendesk, Salesforce, and GoHighLevel) • Public speaking • Negotiation techniques • Person-centered practice • Critical observation • Task Collaboration • Professional telephone etiquette • Resourcefulness • Google Workspace • Basic Troubleshooting Work Experience: Company: SPI GLOBAL (1800-Flowers) Address: Dumaguete City, Negros Oriental Position: Customer Support Associate Year: January 2016-February 2016 Key Responsibilities: • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion. • Document all inquiries, requests, resolutions, and follow-up tasks. • Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines • Keep customer accounts current by updating databases during calls • Grow existing customer accounts through exceptional customer service and effective sales techniques Company: Convergys (WALMART) Address: Cebu IT-Park Lahug Position: Customer Support Associate Year: March 2016-September 2016 Key Responsibilities: • Ensured high customer satisfaction through prompt resolution of concerns. • Educate and enlighten customers on product prices and details. • Troubleshoot sales inquiries. • Handled customer inquiries via phone and email. • Responsible for verification of customers and setting up of their accounts. • Responsible for processing forms, orders, applications, and requests made by customers. Company: Sykes Asia Cebu (AT&T) Address: Panagdait, Mabolo Mandaue City Position: Technical Support Year: October 2016-May 2018 Key Responsibilities: • Respond to customer queries about AT&T services, equipment, promotions, roaming, and billings. • Enhance customer retention and satisfaction by providing outstanding and prompt customer service. • Take customer calls and complete service orders. • Understand customer needs and recommend appropriate products and rate plans. • Develop innovative ways to sell AT&T products and services to customers. • Handle customer requests for payments, activations, upgrades, and other services. • Resolved customer questions, issues, and complaints efficiently to reach mutually beneficial solutions. Company: Optum Global Solutions (BRIOVA RX) Address: IT-Park Cebu Position: Patient Care Coordinator Year: August 2018-January 2018 Key Responsibilities: • Managing patient appointments, arranging referrals, and following up on patient progress. • Educating patients about their health problems and ensuring that they understand their treatment plans. • Informed patients about insurance eligibility and processed claims. Company: Upwork (Revospin) Address: USA Position: Live Chat Support Year: October 2021-May 2023 Key Responsibilities: • Ensured timely delivery of customer events. • Addressed customer inquiries about product details, pricing, and functionality via live chat. • Delivered diverse rental solutions for multiple products. Company: Upwork (Hypekoolar) Address: USA Position: Customer Support/Email Support Year: February 2023-April 2023 Key Responsibilities: • Facilitated procedural guidance for customers with timely updates and deliverables via digital channels. Company: Upwork (Human Anonymous) Address: USA Position: App Moderator Year: February 2023-November 2024 Key Responsibilities: • We host anonymous live audio meetings on our mobile app every day for communities experiencing loneliness, anxiety, ADHD, and breakups. • We listen for any bad actors, trolls, and people disrupting the meeting as well as anyone whose behavior meets any of the criteria of our reporting system. • Conducted regular reviews of flagged content, making judicious decisions on appropriateness. • Utilized analytics tools to track engagement metrics, presenting findings in detailed reports. Company: Synchrony Global Inc. Address: Cebu City Position: Client Services Specialist Year: February 2018-December 2024 Key Responsibilities: • Answer inbound calls from stores and customers regarding all facets of Client Credit Cards. • Resolve credit inquiries on new accounts. • Use problem-solving/decision-making skills to achieve the highest level of customer satisfaction. • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing. • De-escalated negative correspondence to achieve positive outcomes. Company: Paygration Address: Michigan, USA Position: Appointment Setter Year: December 2024-January 2026