Charrie Ann Abelido

CHARRIE ANN ABELIDO Customer Service Representative | Email and Chat Support Quality Analyst Contact --linkedin.com/in/charrie-ann-abelido- Antipolo, Philippines, 1870 Education Bachelor of Science in Computer Science 2007 - 2011 Skills Management Skills Customer service Empathy and friendliness Time management and Flexibility Service Standards and Compliance Leadership Social Media Management Chat Support Email Support Tools Zendesk /SalesForce Canva / Capcut Google Suite Excel/Spreadsheets Work History Customer Service Advocate Quality Analyst TaskUs Provided friendly, attentive service by promptly responding to customer inquiries quickly and efficiently via email, chat, and telephone using Salesforce. (Blended account) Advised customers on purchases based on their personal needs, current promotions, and other sales-based considerations. Perform functions in Excel/Gsheets such as data entry, pivot tables and formatting. Conduct QA audits and provide feedback to their opportunities. Sending QA reports to the Operations in a weekly basis. Customer Service Specialist Primer Communications Customer Service Representative Responded to customer requests for products, services, and company information using Zendesk. Follow call scripts and procedures to deliver consistent service Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns July 2011 – Dec 2013 Data Processor II National Mapping and Resource Information Authority Accurately input data from various sources, such as paper documents, electronic files, or databases, into the organization's systems. (GIS platform) Double-check entries for errors and ensure data integrity. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Shopify QA training and Certification ChatGPT Oct 2015 – Aug 2017 Sitel Philippines Certifications LinkedIn July 2018 – May 2020 Looking for service provider's hotline for help, and a service vehicle will be dispatched to assist customers. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day. Managed over 30 customer calls per day. Using Slack platform. Calendly Slack / Zoom May 2020 –Present Bookkeeping Social Media Management Real Estate Virtual Assistant March 2024 Nov 2023