Charrie Ann Abelido

Hi! I'm Charrie Ann, but you can call me Cha for work. With nine years of dedicated experience as a customer representative, I have extensive experience in customer service and a strong commitment to providing excellent support. Where I experienced assisting customers through voice, chats, and email channels. I successfully advanced from being a Specialist to Advocate within a span of one year, allowing me to support clients from tier 2, trade professionals, and international customers. .

In those nine years, my background in e-commerce customer service has given me a strong understanding of online retail operations, customer needs, and order fulfillment processes. I was responsible for managing the order process and the entire return process for customers. I am skilled in using Salesforce and Zendesk. Also, I have a knack for building rapport with customers. I also have experience in fast-paced environments, managing over 30 calls daily.

My background in quality assurance helps me ensure service standards are met. I got promoted as a Quality Analyst last February 2024. My goal as a QA is to implement the the clients business while adhering to their quality standards.

I am confident that I have been actively preparing for a career change into remote administrative and freelance support roles. My search for job stability, growth, and continuous learning drives me forward. I'm eager to acquire new skills and contribute effectively to your team. You can rely on my integrity and track record of delivering results.