Charmaine Dacoco

CHARMAINE DACOCO - - EDUCATION PROFILE Bachelor of Hotel and Restaurant Management Detail-oriented professional with expertise in email support and 2010 - 2015 and a commitment to maintaining high service standards. St. Michaels College provider communication within the healthcare insurance industry. Adept at handling inquiries, resolving issues, and ensuring timely responses. Strong written communication skills, multitasking abilities, WORK EXPERIENCE Optum Global Solutions 2020 – 2024 Customer Service Support Handled high-volume inbound calls, live chats, and emails, providing prompt and accurate support to customers. Resolved inquiries efficiently, ensuring a high level of customer satisfaction while maintaining compliance with company policies and industry regulations EXPERTISE Management Skills Data Entry Attention to Detail Critical Thinking Communication Skills Technical Proficiency Insurance Verification Strong problem-solving LANGUAGE English Ensured compliance with HIPAA regulations and company policies when handling sensitive patient information. Coordinated with internal teams and specialists to facilitate timely review of medical records, improving case resolution efficiency. Maintain Electronic health records (EHR) and ensure completeness and accuracy of patient information. 2017 - 2019 Philippine Airlines Passenger Service Agent Responding promptly to customer inquiries. Generates ancillary reports and ensure all irregularities are recorded. Assistance in the boarding gate – Sweepers, Queue Management, Baggage Interception, Releasing of Busses) Assists passengers in the event of flight disruption. Assist arrival agents in checking the arrival area prior to arrival of flights. Meets the international/domestic arriving flight and provide signal to open cabin door. REFERENCES Thomas Gil Sebastian Optum Global Solutions / Manager Phone: - Email :- Sheena Adolfo MedVA / VA Phone: - Email :-