I'am a dedicated and results-driven professional with over four years of experience in the BPO industry, specifically in the healthcare insurance sector. I started my career at Optum Global Solutions, where I supported the UMR healthcare account, handling inbound calls from providers and later transitioning to the email support team. My background in hotel and restaurant management also gives me a strong foundation in customer service, professionalism, and problem-solving.
I specialize in providing exceptional support, ensuring customer satisfaction, and adapting quickly to new tools and processes. I am a fast learner who thrives in dynamic environments, and I am always ready to expand my knowledge and take on new challenges to grow personally and professionally.