Charlyn Faith Paderog Milan

CHARLYN FAITH P. MILAN-| 0956 Professional Summary Highly adaptable and results-driven professional with 5+ years of experience in customer service, team management, technical support, virtual assistance, and quality assurance. Proven ability to lead teams, optimize performance metrics, and provide exceptional support across healthcare, BPO, and e-commerce industries. Skilled in using a wide range of productivity tools and communication platforms in remote and office-based environments. Seeking a dynamic role in a growth-oriented organization. Core Skills • Customer Support (Email, Chat, Phone) • Team Leadership & Coaching • Scheduling & Calendar Management • Virtual Assistance & Administrative Tasks • Quality Assurance & Process Auditing • Technical Troubleshooting • Sales & Account Management • Performance Monitoring & Reporting Tools & Software CRM, Slack, Monday.com, Rio, Dialpad, Google Suite (Gmail, Calendar, Sheets), Vici Dialer, Klara, Pulse, Maestro, Microsoft Excel, Canva, Qualtrics, Power BI, HubSpot Professional Experience Team Manager – Healthcare Account — Ibex Global Solutions • Coached agents to improve performance, quality, and KPI metrics • Conducted real-time data analysis and coaching sessions • Maintained consistent team performance in a fast-paced environment Graphic Account Specialist (Email Support) — Ibex Global Solutions • Provided email-based customer service for graphic and e-commerce clients • Resolved customer issues while maintaining brand tone and accuracy General Virtual Assistant — Remote • Managed email inboxes and Google Calendars for clients • Performed administrative tasks and coordinated schedules effectively Scheduler / Intake / Customer Support — APlus Home Health Care (Remote) • Scheduled home healthcare visits and conducted patient intakes • Handled customer inquiries and maintained updated records Quality Assurance Analyst — Compliance PH, Panglao • Monitored call quality, evaluated agents, and provided improvement feedback Customer Service Representative — TaskUs, Tagbilaran City • Delivered excellent customer support via chat and phone channels Sales Associate — Hagreun Operation Management Services, Davao • Closed sales opportunities and built long-term client relationships Technical Support Representative — VXI Global Holdings / Concentrix, Davao • Diagnosed and resolved technical issues for customers • Delivered user-friendly support and increased customer satisfaction Education Bachelor of Science in Nursing San Pedro College, Davao City | August 2018 – May 2019 Elementary to Senior High School Assumption College of Davao | 2006 – 2018 Pre-School Perpetual Help Learning Center | 2004 – 2006