Charlotte Niepes

C H A R L O T T E N I E P E S CONTACT PROFILE 11 Atis St. c/o Salvago Apt. Umali Cmpd, Summitville Subdivision, Putatan, Muntinlupa Has strong background in Claims Payments process particularly Worker’s Compensation, Property & Casualty Insurance, Abandoned Property, Education Markets, State Abandoned Property, Draft Issuance and Warranty Insurance. Experienced in Facility Management – Fire life safety. -- EDUCATION EXPERIENCE Pamantasan ng Lungsod ng Muntinlupa- Bachelor of Science in Secondary Education – Major in Mathematics Living Light Academy 2000 - 2002 Sacred Heart Institute 1998 – 2000 Bayanan Elementary School 1992 – 1998 July 2024 - Present Account Specialist TeamSpan Global Solutions Categorize and assign emails for completion. Document special instructions and requests according to our partner’s needs Provide accurate, valid, and complete information by using the methods/tools provided by our partners and/or the leadership team Experience in Facility Management Act as the follow up point of contact for client accounts. Maintaining clear communication with stakeholders, including building occupants, management, and vendors, ensuring the facility meets all relevant health, safety, and environmental regulations. Subject Matter Expert/Process Trainer (Warranty Claims) Accenture Business Services Inc June 2022 – June 2024 Facilitates new hire and refresher/cross process training. Training materials creation. Reviews and updates training materials for the client. Keeping up with process related learning/trainings. Make recommendations for changes and enhancements to existing training content. Provide brilliant customer service in response to a wide range of inbound customer queries and assisting the team with process related inquiries. Customer Service Associate (Warranty Claims) Accenture Business Services Inc November 2021 – May 2022 Provides customer service support to policy holders with claim payment inquiries and claim approval status. Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers. GRS Draft Issuance AIG Shared Services 2011 - 2021 Review and correct payments-based on the requested information. Entry of payment information, payment issuance and expense posting. Education Markets AIG Shared Services 2011 - 2021 Initiate and receive calls from/to payees to update them on checks that were not cashed. Request stop payments and reissue checks once checks are validated by adjusters. Abandoned and State Abandoned Property AIG Shared Services 2011 - 2021 Review and determine Abandoned and State Abandoned Property payments. Initiate and receive call from/to payees to update them on checks that were not cashed. Request stop payments and reissue checks once checks are validated by adjusters. Payment Support AIG Shared Services 2011 - 2021 Review and process Worker’s Compensation and Property & Casualty bill payments according to adjusters’ approval; send escalations to Domestic claims for bill payments that require further evaluation, identify auditable and non-auditable bills. Request stop payment and check copies. Data Entry Technician March 2010 – 2011 AIG Shared Services Monitor data entry accuracy and completeness. Review documents, forms, data, and files to ensure accuracy