Charlotte Niepes

With several years of experience in customer service, claims processing, and client communication—particularly in the insurance and facilities management sectors—I’ve developed strong communication skills, attention to detail, and the ability to build rapport with clients in both inbound and outbound settings.

In my previous roles at Accenture and AIG Shared Services, I regularly engaged with policyholders, vendors, and clients over the phone to provide updates, resolve concerns, and follow up on claim-related matters. This required persistence, professionalism, and a calm, persuasive approach—skills I believe are highly transferable to a coordinator environment.

I am highly organized, goal-driven, and comfortable working in fast-paced, metrics-based roles. I’m confident that I can quickly adapt to your scripts and strategies.