Charles Ngazaki

1 Accountable for onsite End user supports & remote softwares and administration

3 Responsible for installing, maintaining and troubleshooting workstation, clonin migrating PC

Printers set up & troubleshooting and other related IT equipment

4 Install and upgrade Workstation, Servers software and updated license 

5 Log all IT issues and resolutions, create and document clear technical solutions and process

6 Create AD user account and manage NTFS permission 

7 Train and mentor End user on proper usage of system and other resources. Help to maintain procedure and security issues awareness

8 Procurement of resources 

9 Ensure expected and services level and response time are adhered to

10 Implement and enforce the company procedure and policy 

11 Effectively liaise with suppliers & communicating and reporting to global administrator