Charles Kenneth Cardona

CHARLES KENNETH CARDONA PROFESSIONAL SUMMARY Detail-oriented Billing Auditor with 4+ years of experience in invoice analysis, financial reconciliation, and email-based customer support. Skilled in reviewing posted and pre-posted invoices, identifying discrepancies, and ensuring accurate billing aligned with corporate standards. Adept at resolving client billing concerns through clear, professional communication. Brings a strong work ethic, commitment to accuracy, and a passion for maintaining service excellence in fast-paced environments supporting global brands like FedEx, UPS, and Credit One Bank.. CONTACT - Angeles City, Philippines 🔗 -www.linkedin.com/in/charleskcardona EDUCATION HOLY ANGEL UNIVERSITY Bachelor of Science in Civil Engineering -) CORE SKILLS Billing & Invoice Auditing Financial Accuracy & Reconciliation Email-based Customer Support Logistics & Order Management Escalation Handling Data Analysis & Entry CRM Systems (Salesforce, Zendesk) Microsoft Office PROFESSIONAL ATTRIBUTES Detail-oriented and highly organized Strong written communication skills Adept at remote work with minimal supervision Critical thinker with strong problemsolving abilities Fast learner and process-driven Team player with a customer-first mindset WORK EXPERIENCE ACCOUNTS RECEIVABLE AUDITOR & ADJUSTER FedEx Freight (2024-Present) Audit posted and pre-posted invoices to detect discrepancies and ensure financial accuracy. Investigate billing issues and apply adjustments based on internal guidelines and document findings. Manage high volumes of customer inquiries via email, providing prompt, detailed responses. Maintain up-to-date financial records and collaborate with internal departments for resolution tracking. Ensure billing integrity while supporting customer satisfaction through timely, accurate service. PREFERRED CUSTOMER ASSOCIATE UPS Canada -) Delivered accurate tracking updates and supported claim processing for damaged or lost packages. Conducted invoice audits and applied necessary billing corrections. Responded to client inquiries with professionalism and attention to detail. Developed operational knowledge in shipping regulations and logistics coordination. CUSTOMER SERVICE REPRESENTATIVE Credit One Bank -) Addressed customer concerns related to credit card accounts, including balances and payments. Executed account updates and ensured all actions met regulatory and confidentiality standards. Supported general inquiries on financial products while maintaining data integrity.