Charles Kenneth Cardona

I am an experienced Billing Clerk & Auditor with a strong background in logistics and transportation management. With expertise in managing billing processes, account auditing, and customer support, I help businesses improve operational efficiency and ensure smooth financial workflows. My primary focus is on ensuring accurate invoicing, resolving discrepancies, and supporting customer inquiries to maintain clear and organized operations.

In my current role, I handle posted and pre-posted invoices, accounts receivable, and oversee adjustments to invoices and financial records. I have extensive experience in managing discrepancies, providing account auditing services, and ensuring that all financial documentation complies with internal and external standards. My skills in invoice management and freight auditing ensure that businesses can trust their billing processes are accurate and streamlined.

Additionally, I work closely with 3PL providers and logistics teams to track and resolve freight issues, ensuring that shipments are processed in a timely manner. This hands-on experience with the logistics supply chain allows me to provide operational support in tracking shipments, coordinating logistics, and improving customer experience. I am familiar with freight management systems, and I collaborate with teams to ensure seamless operations across departments.

In customer support, I utilize tools like Salesforce and Zendesk to manage and resolve customer inquiries, focusing on billing, payments, and shipment statuses. I am committed to providing excellent service, ensuring client satisfaction, and handling issues with professionalism. By leveraging my communication skills, I build positive relationships with customers and help resolve challenges quickly.

I am highly proficient in Google Workspace (G Suite) and Microsoft Office, which enables me to collaborate, manage documents, and handle various administrative tasks efficiently. I am also quick to adapt to new tools and software, always looking for ways to optimize my work processes and enhance overall productivity.

I am a detail-oriented, proactive, and reliable professional who thrives in fast-paced, dynamic environments. My goal is to provide exceptional administrative support to businesses, helping them improve their billing processes, streamline logistics operations, and enhance customer satisfaction. I am committed to continuous learning and look forward to applying my skills to new challenges.