Charles Jayson Gamab

CHARLES JAYSON GAMAB CALL CENTER OPERATIONS SUPERVISOR SUMMARY A Business Administration graduate. I have been in the customer service industry for five and half years now. As a goal-oriented person who values excellence, leadership and work ethics, I became a supervisor from being a newbie to the industry. SKILLS Business Correspondence EDUCATION 2018 - De La Salle University - Dasmariñas Bachelor of Science in Business Administration Major in Business Operations Management WORK BACKGROUND Iqor Philippines Dasmariñas Public Speakin g Negotiation and Bargaining Data Analysis Decision Making Customer service Email Handling Management CONTACT DETAILS ADDRESS: Block 3 Lot 14 Pear St., Summerwind Village 2 Salitran 3, Dasmariñas Cavite MOBILE NUMBER: - EMAIL:- 2018 - Present - Supervisor - Call Center Operations Overall responsible/accountable for the daily team performance -Conducted one-on-once coaching sessions -Created a strategy and a strong action plan to reach the KPI - Sent daily start and end end shift reports -Served as a mediator between the upper management and the front-liners April 2017 - 2018 - Subject Matter Expert -Assisted the team by providing resolutions to complex issues - Attended escalations calls -Regularly conducted High-impact coachings