Charles Desire Kemessiei

CHARLES DESIRE KEMESSIEI 029 Unit 5 Melendres Compound Pag-Asa Street, Caniogan Pasig City 1606 -- OBJECTIVE I am a dedicated and people-oriented individual, with 6 years of experience in maintaining customer satisfaction and improving customer experience. I am looking to apply my communication, problem-solving and collaboration skills in a customer service role using my gained product knowledge. I am a self-motivated team player with an outgoing personality. I am willing and ready to learn the new skills that can help contribute to the team and the organization that I will be a part of. KEY SKILLS — PROFESSIONAL EXPERIENCE Customer Service Analytical thinking People Oriented Marketing Tele Sales Retention Fraud Review and Credit Bureau Check Helpdesk March 2021 – February 9, 2024 • Telus International Philippines - French Customer Service Representative Provides support to customer inquiries by giving helpful information, answering questions, and responding to complaints regarding their phone and internet bill. Ensures guaranteed customer satisfaction by providing details about product and service features including latest promotions. Assisting customer in blended inbound calls, outbound calls, email, and chat. Making sure that customers queries are answered and follow up has been made for any pending queries. Retain customer by providing promotional offers Handling inbound and outbound sales inquiries, upgrade of mobile and internet plans and new applications. Assist agents from the physical store as a helpdesk specialist making sure that orders are being place properly. Performing necessary and strict credit check as part of the new and existing application process to mitigate fraud. September 2017 – December 2020 • Elbo Suites (Congo Brazzaville) centrale Africa – Receptionist Provided guest relations support and customer service in one of the largest hotels in Congo. Assisting customer or guest regarding reservations, bookings, cancellations and discussing policies, offerings, and amenities. Managing room allocations and processing payments. Monitor guest’s check-in and check-out time. Maintaining a welcoming atmosphere in the reception area for the guests. February 2014 – March 2017 • Orange Telecom (Benin) west Africa - Customer service associate Provided answers to our customer’s questions and address the problems and complaints they have. This includes resolving issues for who are unhappy with our products. Assisted customer with billing issues and explaining the billing statement if customer needs clarifications. Providing the best plan and product that suits the customer needs. Helped customer with minimal technical problem and refer to the support, if needed. Assisted customer with plan upgrade, downgrade, and transfer of ownership. February 2004 – August 2007 • Telexcel CI (Ivory Coast) Abidjan west Africa- Call Center Representative Supports customers by providing helpful information, answering questions, and responding to complaints. I make it sure that customers are satisfied with our products, service, and features. Called leads via outbound calls and offers our mission and pitch company’s offer for donations. Educating potential leads of what will be the campaigns and actions that will be carried out in the field while collecting pledges of donations. Achieved daily and weekly sales target ACADEMIC DETAILS Highschool Diploma ins Language and Literature Lycee Moderne De Soubre Estan, Plateau 2007 – 2009 Primary: Ecole Saint Charles I COMMUNICATION I am an emphatic listener and like to build connection with people. A French native speaker with average English spoken and written communication skills. REFERENCES Available upon request.