Charles Alfred L. Yulo
Phone: -| Email:-Address: 2643 B Enrique St. Malate, Manila
OBJECT IVE
To work in a dynamic professional environment with a growing organization and utilize my
creativity and innovative thinking for benefit of the organization and myself.
Q UALIFICA TIONS
Professional Skills
Certified Technical Support Professional (Globe TSC-ISS)
Trained in Technical and Customer Care (Globe Telecom)
Certified Google Apps Administration Specialist
Specializes in troubleshooting subscriptions such as broadband, wireless VPN, telephony,
Google Apps, and Value-Added Services
Design and implementation of LAN/WAN, using Cisco routers, hubs and switches
Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG
Sound knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.
Installation and set-up of routers and switches
Using shared folder permissions, implemented security for network resources
Router IOS Backup and Recovery
Routing Protocol Configurations (RIP , EIGRP and OSPF)
Configure and Troubleshoot NAT operations.
Responsible for troubleshooting of networking equipment across multiple sites
Experience of IP addressing, administrating subnets and various routing models
Interpersonal and Teamwork Skills
Work well with a diverse group of people.
Honest, friendly, excellent communication skills.
Demonstrated accuracy, and attention to detail.
Self-motivated, assertive and can quickly learn new procedures and methods.
Committed to assisting others.
Charles Alfred L. Yulo
RESUME
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EMPLO YMENT
Teletech Customer Care Management Inc.,
December 2014 - present
Mandaluyong City
Working as a Technical Support Professional for Globe Telecom Enterprise Group which mainly
involves ensuring effective client-support team coordination. Specializes in troubleshooting, escalation,
and facilitating the restoration of wireless, wire line, and value-added services.
ED UCATION
Modular CISCO
MAPUA Information Technology Center
BACHELOR OF SCIENCE INFORMATION TECHNOLOGY
Philippine Women’s University
CHARACTE R REFERENCE:
Mr. Gerald Ponoc – Senior Team Leader
The Results Inc.
Mobile:-
E-mail:-Mrs. Kathy Pagtakhan – Team Leader
Teletech Customer Care Management Inc.
Mobile:-
E-mail:-Mr. Michael Tayco – Subject Matter Expert
Teletech Customer Care Management Inc.
Mobile:-
E-mail:-
April 2016 - present
Makati City
2010 - 2014
Sta. Cruz Laguna
