Charlene Wasike

 Charlene Nasambu Wasike Phone:- Email:-CAREER OBJECTIVES A highly organized and detail-oriented individual with skills in data entry, customer service, and virtual assistance. Seeking a position that will leverage my proficiency in Microsoft Office, copywriting, and editing while enhancing my interpersonal skills, multitasking abilities, and teamwork. PROFICIENT SKILLS Data Entry: Accurate and fast data entry skills with high attention to detail. Customer Service: Effective communication with customers, handling inquiries, and resolving issues. Microsoft Office: Proficient in Word, Excel. Virtual Assistant: Experienced in administrative tasks, email management, scheduling, and online research. Proofreading and Editing: Skilled in reviewing and refining written content for accuracy and clarity. Copywriting: Adept at creating engaging and compelling content for various purposes. Works Well Under Pressure: Ability to meet tight deadlines while maintaining quality. Teamwork and Confidentiality: Reliable team player with strong confidentiality practices. Communication Skills: Strong verbal and written communication. Interpersonal Skills: Excellent at building relationships and understanding client needs. Multitasking Abilities: Able to juggle multiple tasks effectively while maintaining productivity. WORK EXPERIENCE Virtual Assistant Vyemma Company, 2022 July Provided administrative support, including scheduling, email management, and data entry. Assisted with customer service tasks, handling client inquiries via email and phone. Conducted online research and prepared reports as needed. Data Entry Clerk County government of Bungoma. Jan 2023- May 2023 Entered large volumes of data with a high degree of accuracy. Reviewed data entries for accuracy and corrected discrepancies. Collaborated with team members to streamline processes and improve data management. Customer Service Representative Earthlink Food company July 2023- August 2024 Answered customer queries and resolved complaints in a timely and professional manner. Maintained customer satisfaction through effective communication and issue resolution. Kept detailed records of customer interactions. EDUCATION BACKGROUND-: TAITA TAVETA UNIVERSITY BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY-: CHWELE GIRLS HIGH SCHOOL KENYA CERTIFICATE OF SECONDARY EDUCATION-: LUNGAI FYM PRI SCHOOL KENYA CERTIFICATE OF PRIMARY EDUCATION. REFEREES 1.MR DAVID NEKO SUPERVISOR VYEMMA COMPANY. 2.MADAM MARY WANGUI CEO EARTHLINK COMPANY. 3.MR.NAMATSI SHABAN SUPERVISOR COUNTY GOVERNMENT.