CHARLENE SANCHEZ
About Me-
Customer Service
Executive Assistant
Appointment Setter
Technical Support
Sr. Quality Evaluator
Sales
Work Experience
-
Antipolo del Sur, Lipa City
Education
Batangas State University
Bachelor of Science in Business
Administration Major in Human
Resource Management-
Skills
Management Skills
Problem Solving
Time Management
Customer Service Skills
Organization
Leadership
Tools
CRM
Microsoft Word, PowerPoint, and
Excel
Highlevel
Trello
Google Sheet and Calendar
Zendesk
Sticky
Slack
Executive Assistant/SMM
June 2023 – Present
Managing Client’s calendar, creating an organizational chart, and
performing data entry tasks
Nov 2022 - May 2023
Appointment Setter
Contacting clients interested in a vehicle, providing information on its
availability, and scheduling appointments.
Responsible for consistently following up with the customer until their
preferred vehicle becomes available
Concentrix Customer Service
Representative / Technical /
Sales / Sr. Quality Evaluator
Aug 2018 - Dec 2022
Address customer internet and landline issues.
Responsible for verifying whether any unauthorized transactions are
occurring in the customer's account.
Sales involving upgrades, relocations, and the addition of new services
Assisting customers with inquiries about their invoices and explaining the
reasons for receiving a bill exceeding their expected amount.
Quality Roles
Assess calls from Team Leaders, Trainers, and experts.
Conduct calibration sessions
Send end-of-day, weekly, and monthly reports.
Engage in client meetings and conduct quality discussions for new hires.
Alorica Technical and Customer
Service Representative
April 2016 - April 2018
Handling technical, billing, and sales calls
Remotely address customer internet and landline issues. Additionally,
Engage in sales activities as part of our metrics, offering upgrades and
adding new lines for customers.
References
Eunice Martinez
Michelle Abril
Customer Service Representative Team Leader
Phone:
Email :
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Phone:
Email :
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