Charlene Pearl Agena

PERSONAL PROFILE I am a Customer Service Representative with holistic knowledge and experience in providing support to customers. I am also an experienced Virtual Assistant with 2-years experience in handling e-commerce and drop-shipping stores. WORK EXPERIENCE Technical Support Representative Teleperformance, Fairview, Quezon City | July 2017 - September 2017 CHARLENE PEARL AGENA CUSTOMER SERVICE REPRESENTATIVE CONTACT ME AT 238 San Pedro, Bauan, Batangas 4201 Providing assistance to customers to resolve technical problems. Performing troubleshooting procedures and scheduling technician visits. Email/Chat Support Representative & Client Analyst TaskUs, Batangas City| September 2017 - November 2018 https://www.linkedin.com/in/charl ene-pearl-agena-/ Email/Chat Support Representative Responding to customer inquiries and complaints through email and chat. Coordinating with supplier and warehouse staff to resolve customer complaints that involves refunds and replacements. Client Analyst Doing Quality Audits for calls, emails and chat logs. Creating reports to be presented to the clients Training and coaching agents to improve quality score https://www.facebook.com/charle ne.pearlfrancisco/ Senior Sales Associate WNS, Iloilo City| January 2020 - June 2020 -- - SKILLS SUMMARY Customer Service, Technical Support & Sales Email Management and Chat Support Social Media Management E-commerce & Drop-shipping Management Quality Assurance Photo and Video Editing Good typing speed (47 words per minute) Communicate with customers in Professional Manner & provide solution for specific requests as per process guidelines in order to close a sale. Attentively listening to customer needs and demonstrate empathy while providing the customer support. Freelance Virtual Assistant Work from Home Set-up | November 2018 - Present Since I resigned from TaskUs on 2018, I have pursued a career as a home-based virtual assistant. I have worked with over 10 dropshipping companies handling tasks such as: -Customer Service Management -Order Fulfillment -Handling chargebacks and BBB Complaints -Email Marketing -Product Listing and Launching through Facebook Ads - Photo and Video Editing -Social Media Management (Branding and Engagement) EDUCATIONAL HISTORY Batangas State University Undergraduate of General Engineering Completed 2 years of General Engineering. Bauan Colleges Inc. High School Diploma, Class of 2012 Graduated as Class Salutatorian Kapitan Tomas Monteverde Sr. Elementary School Elementary Education Graduated as 6th Honorable Mention