Charlene Palad | Freelancer Resume

CHARLENE P. PALAD I have been a 8-year Virtual Assistant managing different E-commerce Marketplaces such as Amazon, Shopify, Walmart, Facebook Marketplace, Facebook Shop, Wayfair, Etsy, Ebay, Overstock and Houzz. I specialized in Amazon Seller Central Management. My goal is to build a long-term, good working relationship with my clients and contribute to their success. AREAS OF EXPERTISE: ❖ Amazon FBA Seller Central Management ❖ Amazon SEO Keywords Research & Ranking ❖ Amazon Listing Optimization ❖ Competitor Analysis ❖ Inventory Management ❖ Amazon Catalog Maintenance ❖ Amazon Administrative Assistance ❖ Amazon Data Entry Assistance ❖ Amazon Case Management ❖ Customer Service EMPLOYMENT HISTORY: Made to Roam – New York Amazon and Shopify Catalog Specialist/ Customer Care Representative - [March 19, 2024 – Present ] (Part-time) Responsibilities: ● ● ● ● ● ● ● ● Maintain Catalog on Shopify and Amazon (US, Canada, Mexico) Manage case and ticket related to Catalog/ Listing Issues Fix Product Listing Issues Update Pricing on both E-commerce Platform Process Replacements using Amazon MCF Process Return Labels Process Refunds on Shopify Handle customer service across all channels Green Floral Crafts – Tampa, Florida Amazon FBA and FBM Catalog Manager, E-commerce Catalog Management, E-commerce Customer Service, Amazon Admin Tasks [March 3, 2021 – June 20,2025 ] Responsibilities: ● Maintain Catalog across all Channels (Amazon, Walmart, Houzz, Etsy, Shopify and Wayfair) and using SellerCloud ● Manage case and ticket across all channels ● Handle customer service across all channels through Missive App ● Manage returns across all channels ● Create return reports, weekly inventory reports and sales report ● Create monthly performance notification and account health report ● Coordinate claims with fulfillment/warehouse team via Asana ● Create shipment plan for Amazon FBA, FBM and Walmart WFS ● Optimize listings using Helium10 Vanadventures CL LLC Facebook ShopDropshipping Account Management (A-Z) [March 13, 2021 – October 2022 ] (Part-time) Responsibilities: ● Product Research using Zik Analytics, Keepa, Amazon DS Quickview, Jungle Scout ● Product Listing using Zeedrop ● Fulfilling Orders using Zeedrop ● Confirm Shipment using OA Genius/Tracktaco Tracking Number Generator ● Customer Service ● Manage Returns and Refunds ● Facebook Shop Store Set-up ● Posting on Facebook Page for Engagements ● Create promotions Premier Goods and Supplies LLC Facebook Shop and Marketplace Dropshipping Account Management (A-Z) - [June, 2022 – October 2022 ] (Part-time) Responsibilities: ● Product Research using Zik Analytics, Keepa, Amazon DS Quickview, Jungle Scout ● Product Listing using Zeedrop ● Fulfilling Orders using Zeedrop ● Confirm Shipment using OA Genius/Tracktaco Tracking Number Generator ● Customer Service ● Manage Returns and Refunds ● Facebook Marketplace Store Set-up ● Facebook Shop Store Set-up ● Posting on Facebook Page for Engagements ● Create promotions Paragon Professional LLC – Miami, Florida Facebook Shop and Marketplace Dropshipping Account Management (A-Z) - [May 7, 2021 – June 2022 ] (Part-time) Responsibilities: ● Product Research using Zik Analytics, Keepa, Amazon DS Quickview, Jungle Scout ● Product Listing using Zeedrop ● Fulfilling Orders using Zeedrop ● Confirm Shipment using OA Genius/Tracktaco Tracking Number Generator ● Customer Service ● Manage Returns and Refunds ● Facebook Marketplace Store Set-up ● Facebook Shop Store Set-up ● Posting on Facebook Page for Engagements ● Create promotions Cool Line Products – Surrey, Canada Amazon FBA Product Research and Sourcing - [January 28, 2021 – Feb 15,2021 ] (Part-time) Responsibilities: ● ● ● ● ● Conduct product research based on the given criteria Checking of product if with Patent or trademark Sourcing of Products on Alibaba Create shipping plans Product Listing on Amazon Seller Central Trademart US – Brooklyn, New York, USA Amazon Content Writer (Product Description/Bullet Points) – [January 13, 2020 – Feb 12,2021 ] (Freelancer) ( Full time) Responsibilities: ● Create content for bullet points and product description ● Product Listing of new content and optimize it. ● Conduct SEO Keywords Ranking and Competitor Analysis to get Top 20 keywords ● Do Copywriting to optimize all product listing’s SEO Title, Bullets and Description via Helium 10's Scribbles ● Do Product Listing with variation and create optimized content from scratch. ➢ The Coast – California, USA Amazon Seller Central Account Manager – [May 27, 2020 – August 20,2020] (Freelancer) Responsibilities: ● Amazon product listing using WebscraperApp ● Amazon Dropshipping Product Research using ASINSpector ● Inventory Management ● Order Fulfillment for Amazon Dropshipping ● Bulk Uploading of Products on Amazon and Web scraper App ● Amazon Status: Monitor all Feedbacks, Account Health and Performance Notifications to address issues (if any) right away ➢ Infiniteck and RW Discounts– New York , USA Amazon Seller Central Account Manager – [June 2020 – December 2020] (Freelancer) Responsibilities: ● Amazon product listing using WebscraperApp ● Amazon Dropshipping Product Research using ASINSpector ● Inventory Management ● Order Fulfillment for Amazon Dropshipping ● Bulk Uploading of Products on Amazon and Web scraper App ● Amazon Status: Monitor all Feedbacks, Account Health and Performance Notifications to address issues (if any) right away Matts Global PTY LTD – Las Vegas Nevada, United States Amazon and Ebay Dropshipping Product Research /Amazon Dropshipping Order Fulfillment Virtual Assistant -[February 9, 2017- Jan 10, 2020] (Freelancer) Responsibilities: ● ● ● ● ● ● ● ● ● ● Order Fulfillment for Amazo/Ebay Dropshipping Upload all products at Skugrid software and download Skugrid Report Product Listing: Item Title Enhancement & Keywords Optimization Product Research: PiggyBack Method and via Ecom Solution Software Confirm Shipment and Add Tracking ID & Order ID at Amazon Seller Central US Analyze / Review item prices at amazon and update to competitive marked up prices. Conduct SEO Keywords Ranking and Competitor Analysis to come up with Top 20 keywords to be used in search terms & subject matter. Do Copywriting to optimize all product listing's SEO Title, Bullets and Description. Update A+ Content & Re-size images via Fastone Image Resize Tools. Manage Amazon Support Case Tickets and ensure any content update request is updated by Amazon. Nathan Espira and Co Inc. Plugtronics – New Jersey, United States Amazon Project Product Researcher, Lister and Inventory – [Jan 22,2018 – May 2019] (Freelancer) Responsibilities: ● Inventory Management: Check inventory in a timely manner, analyze out-of-stock as well as skugrid software for possible errors in tracking inventory ● Product Research: Ensure that all Parameters set are strictly followed ● Sales Order: Monitor and examine sales reports to see what goods and services have and have not sold well and ensure Order Fulfillment VA Staff process orders as soon as the order arrived ● Amazon Status: Monitor all Feedbacks, Account Health and Performance Notifications to address issues (if any) right away ● Product Listing: Ensure that Product Title Enhancement, Product Description & Keywords Optimization are done accurately for good listing conversion OTHER WORK EXPERIENCE Production Development Engineer | Toyota Autoparts Philippines Incorporated July 2016 - May 2021 Product Development Engineer | Epson Precision Philippines Incorporated November 2015 - July 2016 EDUCATIONAL BACKGROUND Degree in Bachelor of Science in Mechanical Engineering - Philippines Southern Luzon State University Lucban,Quezon - Philippines [-]