Charlene Palad

𝙔𝙊𝙐𝙍 𝙎𝙀𝘼𝙍𝘾𝙃 𝙄𝙎 𝙊𝙑𝙀𝙍! 𝙈𝙮 𝙖𝙥𝙥𝙧𝙤𝙖𝙘𝙝 𝙞𝙨 𝙢𝙚𝙩𝙞𝙘𝙪𝙡𝙤𝙪𝙨, 𝙚𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙩, 𝙖𝙣𝙙 𝙧𝙚𝙨𝙪𝙡𝙩𝙨-𝙙𝙧𝙞𝙫𝙚𝙣. 𝙒𝙞𝙩𝙝 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚, 𝙮𝙤𝙪 𝙘𝙖𝙣 𝙘𝙤𝙣𝙦𝙪𝙚𝙧 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙚𝙩𝙞𝙩𝙞𝙫𝙚 𝙚-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙡𝙖𝙣𝙙𝙨𝙘𝙖𝙥𝙚 𝙖𝙣𝙙 𝙨𝙩𝙖𝙮 𝙖𝙝𝙚𝙖𝙙 𝙤𝙛 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮 𝙩𝙧𝙚𝙣𝙙𝙨.

Get ready to experience unparalleled expertise and exceptional customer service from an e-commerce guru and customer service specialist who harmonizes seamless operations across various platforms like Amazon, Walmart, Houzz, Etsy, Shopify, and Wayfair.

𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈 𝐎𝐟𝐟𝐞𝐫:

🌟 𝙈𝙖𝙨𝙩𝙚𝙧𝙛𝙪𝙡 𝘾𝙖𝙩𝙖𝙡𝙤𝙜 𝙈𝙖𝙞𝙣𝙩𝙚𝙣𝙖𝙣𝙘𝙚 📦

• Product Listing Manually and via Flat File (Troubleshoot Flat File Upload Errors)

• Fix Listing Issues such as Suppressed, Incomplete and Improvement of Listing Quality

• Curate and optimize listings with precision and care.

• Harness the power of SellerCloud for streamlined catalog management.

🌟 𝙀𝙭𝙥𝙚𝙧𝙩 𝘽𝙧𝙖𝙣𝙙 𝙍𝙚𝙜𝙞𝙨𝙩𝙧𝙮 𝙖𝙣𝙙 𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 📦

• Navigate the intricate landscape of brand registry and compliance requirements with finesse.

• Ensure seamless adherence to Amazon's policies and guidelines.

• Monitor account health diligently, preempting potential issues and ensuring sustained performance excellence.

• Handle suspected Intellectual Property Violations and received Intellectual Property Complaints adeptly.

• Address Product Authenticity and Product Condition Customer Complaints promptly and effectively.

• Mitigate Food and Product Safety Issues with a proactive approach.

• Rectify Listing Policy Violations, Restricted Product Policy Violations, and Customer Product Reviews Policy Violations efficiently.

• Navigate through diverse policy challenges, including Other Policy Violations, with strategic problem-solving skills.

• Solving issues on My Compliance Dashboard.

🌟 𝙈𝙪𝙡𝙩𝙞𝙘𝙝𝙖𝙣𝙣𝙚𝙡 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 🤝

• Become the champion of customer satisfaction across every channel.

• Effortlessly handle cases and tickets, leaving no inquiry unresolved.

• Illuminate the customer experience with personalized support through the Missive App.

🌟 𝘼𝙢𝙖𝙯𝙤𝙣 𝘾𝙖𝙨𝙚 𝘾𝙧𝙚𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 📦

• Efficiently handle Amazon's case creation and management complexities.

• Resolve customer inquiries promptly, ensuring satisfaction.

• Collaborate seamlessly with Amazon support for escalated issues.

• Utilize in-depth knowledge of Amazon policies for effective solutions.

• Communicate effectively with customers and Amazon representatives.

• Maintain meticulous case records for analysis and reference.

• Employ problem-solving skills to identify root causes and prevent issues.

• Stay up-to-date with Amazon policies and trends for exceptional support.

• Harness data and analytics to improve case management processes.

🌟 𝙍𝙚𝙩𝙪𝙧𝙣𝙨 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 🔄

• Transform returns into opportunities for customer delight.

• Navigate the complexities of returns across all channels seamlessly.

• Craft detailed reports and collaborate via Asana to ensure efficient processing.

🌟 𝙍𝙚𝙥𝙤𝙧𝙩𝙞𝙣𝙜 𝙖𝙣𝙙 𝘼𝙣𝙖𝙡𝙮𝙨𝙞𝙨 📊

• Unleash the power of data to drive your success story.

• Deliver insightful weekly inventory, sales, and return reports.

• Empower your decision-making with monthly performance notifications and account health reports.

🌟 𝙁𝙪𝙡𝙛𝙞𝙡𝙡𝙢𝙚𝙣𝙩 𝙖𝙣𝙙 𝙎𝙝𝙞𝙥𝙢𝙚𝙣𝙩 𝙋𝙡𝙖𝙣𝙣𝙞𝙣𝙜 📦

• Masters the art of efficient and optimized shipments.

• Craft strategic plans for Amazon FBA, FBM, and Walmart WFS.

• Supercharge your listings using the dynamic Helium10 for maximum visibility and conversions.

𝘽𝙊𝙉𝙐𝙎:

🌟I am Detail Oriented, Proactive and with Sense of Ownership

• I treat my clients' businesses like they're my own, paying attention to every detail and taking proactive steps to overcome challenges before they become problems. By owning every task and being proactive, I'm committed to our success together.

And as for tools and software, I got you!

The tools/software/extensions/webs that I have used so far:

💡 Webscraper App

💡 Informed.co

💡 Keepa

💡 SkuGrid

💡 OAXray

💡 JungleScout

💡 Helium10

💡 Amazon DS Quick View

💡 Asinspector

💡 PrimeAway

💡 PriceBlink

💡 Soovle

💡 Keywords Everywhere

💡 Viral Launch

💡 Tactical Arbitrage

💡 OAGenius Gravity Product Research Tool

💡 ChatGPT

💡 Canva

💡 Capcut

💡Tango

💡 Asana

💡 Groove

💡 Missive

💡 Sellercloud

💡 Extensiv

💡 Slack

💡 Shipstation

💡 Zoho

💡 Saleswarp

💡 Gorgias

💡 Jasper AI

💡ChatGPT-5

💡Judge.me

💡Shippo

💡Google Workspace (Sheets, Docs, Drive)

💡Microsoft Office (Excel, Word, Powerpoint, Outlook)

If you seek an e-commerce specialist with unparalleled multichannel management, exceptional customer service, and expertise in ChatGPT prompt experiences, let's connect!