Charlene Lazada

CHARLENE LAZADA Awesome Customer Service Representative & Amazing Virtual Assistant-- Pampanga, Philippines 2006 About Me Skills Multitasking Self-motivated Problem-solver Remote Team work Skills Discretion Attention to detail Calendar Management Planning and scheduling skills Computer skills Writing skills Responsiveness and reliability Strong Work Ethic I am an Awesome Customer Service Representative with a 4years+ of experience in the BPO Industry. Looking further career by working as an Amazing Virtual Assistant. Well-organized and able to multitask while maintaining high professionalism and keenness to detail. Proven communication skills seeking to grow my knowledge and use my conversational skills for your company. Always open to a never-ending learning process that desires me to develop my skills and absorb new information which is actually a way to also help the company achieve its goals. 101% Trainable. Work Experience Telus International Company (Sept 2020-May 2022) - Under FedEx Tracking Department (inbound calls, answers queries, and complaints about the packages of the customers. Contact Solutions Research and BPO (May 2019-Feb 2020) - Handled Wayfair Account(Outbound calls, Securing sales by reaching out to clients through calls. Primarily offer products and services from Wayfair Concentrix (Jul 2018-May 2019) -I've been with Telecommunication Sprint Account(both inbound and outbound calls, and answered all different kinds of concerns about Sprint Services and Products. I-Tech Global Solutions Inc (Aug 2017 - June 2018 ) - Handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all passengers and potential passengers/guests of Cebu Pacific Airlines. Core Competencies Excellent Communication Skills Can speak the English Language fluently. Can make compelling arguments that turns to conversions. Empathic listener and persuasive speaker. Tech Savvy Proficient with MS Office, Google Workspace, Communication apps, etc.. Skilled in basic Phone, Pc/Laptop troubleshooting. Composed and sent over 150 emails a week using Microsoft Outlook Able to learn new online tools easily. Data Entry/ Lead Generation / Research Can type 40 words per minute. Excellent Researching Skills. Outstanding attention to detail. Able to search for, locate, extract, organize, evaluate and use or present information that is relevant to a particular topic. Social Media Management Excellent in handling social media accounts Familiar with using Facebook Business Suite Create beautiful graphic contents using Canva. Reply to comments and keep audience engage. Travel Management Can Manage travel arrangements Can help design a company's corporate travel policy Can Assist with choosing the best corporate travel agency for the business Can Organize and monitor travel expenses