Charlene Lazada

Hi, My name is Charlene.

I have been a CSR for 4yrs+ under Logistics, Telecommunications, B2B, and Airline Accounts. The tasks I'm doing are mainly providing services to the customers like tracking orders, checking the status of packages, creating tickets for escalations, assisting payments, bill disputes, cellphone services, emailing, updating regarding order status, handling complex technical issues, providing customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system.

Outbound Sales / Appointment Setter (B2B)- I have been an outbound sales/appointment setter and the main task that I'm doing is calling clients in the US to offer a complimentary business program and my main task is to pre-qualify and send them to the agent to discuss how our service works.

I'm jolly, always willing to learn, and a 101% trainable person. I can work with minimal supervision as well.

Don't doubt yourself about hiring me. Let me bloom your business by utilizing my skills. I'd love to become a part of your company's success.

Aside from being a Customer Service Representative, I can do other jobs such as being an Admin/Executive Assistant, Social Media Manager, and cold calling for Real Estate or other business-related industries.