Charlene Joyce Casiño

CHARLENE JOYCE CASIÑO GENERAL VIRTUAL ASSISTANT CUSTOMER SERVICE SPECIALIST WORK EXPERIENCE Product Sourcing Analyst Acquired Business Services Ltd. (Jan. 2019 - Feb. 2019) PERSONAL PROFILE Customer service professional with 4 years of successful management and leadership experience in customer service. Focused on providing a first class experience and resolving any queries. Confident communicator, enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. CONTACT DETAILS (--Quezon City, Philippines www.facebook.com/misscharlenejc www.twitter.com/CharleneCasino www.instagram.com/misscharlenejc www.linkedin.com/in/charcas live:charlenejoycecasino https://www.upwork.com/o/profiles/users/_~0150c3 392c44e87c1b/ Research for the deals on the website and match the products to the Amazon site. Analyze the data if it matches the requirement using the FBA Calculator in terms of ROI, maximum profit and sales rank. Product research Create reports for the matched and unmatched products by using the Microsoft Excel. Freelancer Transcriptionist (April 2018) Transcribe the meeting with timestamps. Customer Service Representative Sutherland Global Services (July 2015 - July 2017) UK-based vacation rental Respond to traveler's inquiries via inbound calls, email and live chat. Transfer calls to the respective queues depending on the concern of the customer. Handle complaints and claims. Approve traveler's review on the website Assisting the property owners with regards on how to use the owner's dashboard Record details of customer contacts and actions taken. Process billing or payments Customer Sales Representative (Dec. 2014 - June 2015) Teleperformance Philippines Assist customers to book their flights online or over the phone. Calculate charges including the ticket price mark-up, and process billing or payments. Send flight details to the customer after the call. 3A Merchandise (May 2014 - November 2014) Executive Assistant File reports, type invoices, forward phone calls, reply to emails and handle customer inquiries. Manage information flow in a timely and accurate manner Organize and maintain the office filing system. https://www.onlinejobs.ph/jobseekers/info/649283 EDUCATIONAL BACKGROUND SKILLS AND ABILITIES -able to multitask and work under pressure -able to finish the task before the deadline without compromising the quality of work. -time-efficient, proactive and reliable. -versatile, resourceful and self-motivated Far Eastern University Bachelor of Science in Psychology (2015) .Member, Psychology Society .Auditor, FEU Institute of Arts and Sciences - Psychology Department Volunteer, Red Cross Youth Council