Charlene Joyce Casiño

2 years and six months of expertise in the Business Process Outsourcing or call center.

1 year of investing knowledge to further meet the needs of my future clients.

Over the past 2 years, my experience in the field of customer service honed my problem-solving skills. I make sure that I have resolved their issues and turn their disappointment and frustration into customer satisfaction without sacrificing the quality of work. 

I have gained high competency in the English language that I have developed from working in the BPO. I have dealt with the different types of customers mostly are irate. Thanks to my Psychology studies background.

I was able to pursue my college education while working full time in the call center and that made me develop my multi-tasking skills. My dedication made me have the best of both worlds. I was able to get good grades in school and at the same time maintain my good metrics at work.

For a personal reason, I decided to have a career change.

For a year of learning from the online courses and being immersed from it, I learned using the tools in the Data Entry, Real Estate, and Appointment Setting, Social Media Management and Marketing, Basic Graphic Design and Photo Editing.

It is my pleasure to help my clients as I utilize the skills that I learned from the online courses in lessening their stress by reducing their workloads, improving their productivity, and becoming a vital part in the growth and success in their projects and business. 

Why would you hire me? 

• I will always meet your requirements and comply with what is being asked.

• I am trustworthy as I have developed my integrity at work during my call center days.

• I will provide quality work.

• I am a quick learner and willing to learn more from you.

• I am very keen to details, responsible, & highly resourceful person.

• I can deliver results more than expected.