Charlene Hernandez Lim

. CHARLENE LIM WORK HISTORY OPTUM GLOBAL September 2018 - October 2022 Customer Service Representative | NRS Clinical Admin GOVGROUP INC July 17 2023- PRESENT Virtual Assistant/ CSR --Locloc Sanluis Batangas PROFESSIONAL SUMMARY Hardworking professional with 4 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the CSR/Admin Support role at your company. • Remained open to feedback from supervisor and peers to build and improve skills set • Analyzed and collected customer information to prepare product or service reports. • Recommended improvements in products, services or billing methods to prevent future problems. • Obtained and examined relevant information to assess validity of complaints and determine possible causes. • Navigated multiple computer systems and applications and utilized search tools to find information. • Updated and maintained database with accurate customer information and timely data entry. • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. • Assisted with mentoring new employees during and after training. EDUCATION Bachelor of ARTS in Communication | Field of Study Pamantasan ng Lungsod ng Muntinlupa June 2018 SKILLS • Customer Data Confidentiality • Documentation • Calm and Professional Under Pressure • Patient and Empathetic • Email Etiquette • Establishing ang Maintaining Customer Relationships • Performance Motivation • Administrative and Office support • Corrective Actions • Courteous with Strong Service Mindset High School Diploma Banoyo National High School CERTIFICATIONS • Labor Education for Graduating Students (LEGS) MAY 2018 • SHOWT PINAS: Seminar on Online Production Management and Media Convergence MAY 2016 • CINEMATIC: A PRIDE OF SUCCESS JUNE 2016 • COALESCE SERIES: The Art of Radio Broadcasting in Millennial Era. SEPT. 2017 • 93.9 IFM MANILA Certification of Completion 250 hours of Internship. MARCH 2018 • OPAL AWARDEE OF THE MONTH FEB-MAR 2019 . Awards and Honors: • Academic Excellence Awardee (College) • OPAL AWARDEE OF THE MONTH FEB-MAR 2019 .