Charlene Hernandez Lim

** I 'am a graduate of BA in Communication with an experience in Customer Service Rep and Administrative role, with those diverse backgrounds I want to leverage those skills into the role of General VA. In my previous experience as CSR, I have learned how to adapt quickly to the diverse needs of customers as well as learned to make myself calm into high pressure situations and enhance my communication skills. Prior to that, I've learned how to think critically to check for the coverage of NICU baby's health insurances, we also ensure entering data accurately while, maintaining confidential personal records in different facilities. In addition to that, I've learned how to multitask and how to organize my task effectively. I successfully managed my task such as email handling, phone calls and order processing.**

I want to have lots of experience working in roles where the need to take care of customers was the priority. I have a strong track record of achievement. In my last role, I've received an award as the Top performer of our team for 2 consecutive months.

Overall, I know that I still have a lot to learned in this industry and I consider myself as a newbie but I'm passionate about digging deeper into this role. I'm so much excited about the opportunity and hoping that I can contribute as well to the success of your team.