Charlene Faye C. Dimaplas

CHARLENE FAYE C. DIMAPLAS OBJECTIVE: CONTACTS-- Block 131 Lot 23 K73 St. Karangalan Village Cainta, Rizal fayedimaplas SKILSS: To work in an excellent workplace for me to be able to showcase my skills, broaden my horizon and to be able to grow as a person. Also, for me to be able to pertain the instructions I have learned. EXPERIENCE: QUALITY CLINICIANS- 5900 BALCONES DR # 4019 AUSTIN, TX 78731 APRIL 04, 2022- APRIL 15, 2023 VIRTUAL ASSISTANT/ NURSING AGENCY Job Description:  Email management — responding to messages and cleaning your inbox           Data Entry Email Management Customer Service Multitask Effectively Appointment Setting Sales Associate Finance Associate Adobe Photoshop Excel MS Word LANGUAGES:  English  Filipino  Appointment setting — scheduling, managing cancelations, and sending reminders to nurses.  We provide travel nurses to hospitals with seasonal needs and help nurses find the hospital that best fits them.  Performing data entry.  Multitasks Effectively VIRTUAL ASSISTANT/ FINANCE DEPARTMENT QUALITY CLINICIANS- 5900 BALCONES DR # 4019 AUSTIN, TX 78731 Job Description:  Keep accurate records for all daily transactions  Counting hours of timesheet for payroll  Prepare balance sheets  Process invoices  Record accounts payable and accounts receivable  Update internal systems with financial data  Prepare monthly, quarterly, and annual financial reports. EDUCATION: ABE INTERNATIONAL BUSINESS CONTACTS COLLEGE CONTACTS Cainta, Rizal--BS HOTEL AND RESTAURANT MANAGEMENT Cainta 24-7 INTOUCH - 10/F CYBERPARK TOWER 1, AGUINALDO AVE CUBAO, QUEZON CITY NOVEMBER 2021- APRL 2022 CUSTOMER SERVICE REPRESENTATIVE (CHAT AND VOICE) Job Description: • Responding to customers via live chat • Identifying customer issues and providing solutions with a timely response S.Y- • Conversing in a polite and professional manner. CENTRO ESCOLAR UNIVERSITY – Mendiola, Manila SKILLS  HOTEL Adobe Photoshop BS AND RESTAURANT MANAGEMENT  Data Entry  2012 Email– 2014 Management S.Y.  Appointment Setting  Multitask Effectively REFERENCESS:  Customer Service • Performing data entry. • Multitasks Effectively • Has Great Written Communication Skills HOME CREDIT PHILIPPINES – NORTH AVENUE, QUEZON CITY JULY 2019 – FEBRUARY 2020 TELESALES OPERATOR Camille Del Rosario LANGUAGES - English Talent Acquisition  Filipino Thompson Reuters HOBBIES John Mark Gumpad Cooking - Project Admin Watching tv Job Description:  Contacted potential or existing customers to inform them about a product or service  Answered questions about the products  Asked questions to understand customer requirements and close sales  Directed prospects to the field sales team when needed  Entered and updated customer information in the database  Processed orders in an accurate manner  Went the “extra mile” to meet sales quota and facilitate future sales DMCI Reading Desiree Santos Spending time Former Supervisor with my loved Quality Clinicians ones- SILVERWORKS – CAINTA, RIZAL MARCH 2015 – MAY 2019 SALES ASSOCIATE Job Description:  Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service  Responsible for bringing profitable sales, interacting with establishes customers and developing new prospects  Responsible for sales inventory and monitoring stocks  Knowledgeable in superior product knowledge to answer questions and advises customers in the selection of the product/jewelry  Have a basic understanding of sales principles and customer service practice  Knowledgeable of customer and market dynamics.