EMPLOYMENT HISTORY
Restaurant Cashier
Sizzling Pepper Steak, Festival Mall, Alabang
(Pancake House Group)
December 2010 to July 2011
- Receive payment by cash, check, credit or debit cards
and vouchers.
- Issue receipts, refunds, credits, or change
due to customers.
CHARLENE
ANN L.
DEGUIÑA
CUSTOMER SERVICE
REPRESENTATIVE
APPINTMENT SETTER
PERSONAL PROFILE
Customer Service Representative
with over 4years of experience in
phones, email and chat department
including Seller's eBay account,
invoices, PayPal and cases.
Appointment Setter with over 1
year of experience in scheduling
appointments for an Insurance
company and in Real Estate
(wholesaling).
SKILLS & ABILITIES
- Customer Support
- Email, phones and chat support
- Operational knowledge of Microsoft
Office software, Google services and
applications
- Familiarity with telephone manners
and data entry work
- Experience of B2B appointment
booking, scheduling, and
management
- Good communication skills
CONTACT INFORMATION--Blk 6 lot 21 Summerwind phase
2,Salitran 3, Dasma Cavite
Receptionist
Italiannis Restaurant, Glorietta 4, Ayala Makati
(Bistro Company)
October 2011 to April 2012
- Directs visitors by maintaining employee and
department directories; giving instructions and
maintaining security by following procedures;
monitoring logbook; issuing visitor badges.
Customer Service Lounge
Ayala Land, NSDMM Company
Ayala Malls
November 2012 to May 2013
- Coordinate transportation, provide directions
and arrange reservation
ESL Online Tutor
Acadsoc and Rarejob
March 2018 March 2019
- Help students in learning English by guiding them
through the lesson materials, providing enough time for
them to speak, and proactively correcting their mistakes.
Customer Service Representative
Sutherland Global Philippines, Taguig
December 2013 to January 2018
- Answering product and service questions, suggesting
information about other products and services. Updating their account information, checking invoices
and provide answer to their queries.
Appointment Setter/ Lead Generation
AVA Digital Service Freelance
Farmers Insurance company April 2019 to July 2019
Dimel Properties January 2020 to August 2020
- Data Entry and Lead Generation
- Cold calling, Skip tracing, Data entry.
EDUCATIONAL HISTORY
Southern Luzon College
Associate in Hotel and Restaurant Managment
Graduated in 2010
Best in Food Laboratory
Dasmariñas National High School- Main
Graduated in 2006
