Charlene Ann Deguiña

I’m Charlene Ann L. Deguiña. I have gained an experience in Hospitality fields for almost 3 years and my experience has afforded me the opportunity to socialize with a different types of people. I have become effective in verbal communication skills, active listening and great customer service skills. I also worked in Sutherland Global Philippines as Customer Service Representative and I was able to handle E-mail, Chat and Phone concerns that lasted for 4 years. As Customer Service Representative, I have developed good communication skills, ability to use “Positive Language”, Time Management Skills and most of all, I’m a Goal Oriented Focus. For example, one of my main duties is to handle UK customer issue in eBay selling, provide information how Selling works on eBay like creating a listing, explaining the monthly invoice, checking the seller performance, assisting how they can improve their items that selling on the site. I would love to bring this passion to your company. I am confident that my experience in the BPO and Hospitality industry, my professionalism and as an effective communicator qualify me for consideration.