Charity Pendo

Charity Pendo Meng'eni Virtual Assistant Nairobi Summary Virtual Assistant with proven experience providing administrative and client coordination support across multiple time zones. Skilled in managing schedules, email correspondence, and file organization, while also assisting with social media management and client prospecting. Proficient with Google Workspace, MS Office, and social media platforms, with strong attention to detail, proactive communication, and adaptability to shifting schedules. Enthusiastic about supporting creative industries, including modeling and fashion. .Skills Technical Skills; MS Office, Social Media Management, Microsoft Dynamics CRM, Power Automate, Help Desk Support, Image Editing Tools Soft Skills; Effective Communication, Collaboration, Customer Support Excellence Education Bachelor of Software Engineering Kirinyaga University, Kenya, Kenya2024 • Achieved a Bachelor's degree in Software Engineering from Kirinyaga University, emphasizing the development of scalable software solutions. Kenya Certificate of Secondary Education St Theresa’s Tartar, Kenya, Kenya2019 • Obtained the Kenya Certificate of Secondary Education from St Theresa’s Tartar, illustrating a solid grasp of foundational knowledge across diverse subjects. Projects Automation of Business Workflows- - Power Automate • Created and executed automated workflows with Power Automate to boost operational efficiency, leading to a marked decrease in manual effort and processing times. Custom Dynamics 365 CRM Solution- - Dynamics 365 • Expertly configured and customized Microsoft Dynamics 365 CRM to fulfill client-specific requirements, ensuring seamless integration and optimal functionality tailored to unique business needs. Work Experience Writers Admin Freelance Virtual Assistant • Managed diverse administrative tasks to enhance operational efficiency for various clients • Coordinated schedules and appointments, ensuring optimal time management and organization • Conducted research and compiled reports to support decision-making and project planning • Developed and maintained effective communication channels with clients, fostering positive relationships • Utilized digital tools to streamline workflows and improve productivity across projects AJIRA Digital Customer Care Specialist2025-01 - Present • Demonstrated expertise in customer service excellence through strategies that significantly enhanced client satisfaction and loyalty. • Showcased strong problem-solving skills by efficiently resolving customer inquiries and maintaining high service standards. • Exhibited leadership by training team members on best practices, thereby enhancing overall communication and customer service capabilities. • Utilized analytical skills to identify trends from customer feedback, resulting in improved service offerings. • Demonstrated teamwork by collaborating with cross-functional teams to streamline processes and enhance the overall customer experience. Digital Qatalyst Dynamics CRM Engineer2024-05 - 2024-08 • Exhibited strong Microsoft Dynamics CRM skills by customizing solutions to meet client business needs and ensuring seamless integration. • Demonstrated proficiency in Power Apps development by creating solutions that digitized processes, enhancing user experience and streamlining operations. • Utilized Power Automate to optimize workflows, leading to reduced manual effort and increased processing efficiency. Achievements Automation of Business Workflows Digital Qatalyst2024 • Designed and executed innovative automated workflows through Power Automate, enhancing operational efficiency and reducing manual effort, pivotal for any CRM management role. Custom Dynamics 365 CRM Solution Digital Qatalyst2024 • Expertly tailored and optimized Microsoft Dynamics 365 CRM solutions aligning with diverse client needs, showcasing adeptness in CRM customization essential for high-functioning client database management.