Charity Obinna Nleruchi

CHARITY EZINNE OBINNA NLERUCHI Port Harcourt, Nigeria -- CAREER SUMMARY Dedicated and experienced customer support associate with a strong background in providing exceptional customer service and administrative support. Over 9 years of experience in administrative roles and 2 years in supervisory positions, with expertise in handling customer queries, resolving issues, and ensuring high levels of customer satisfaction. Highly skilled in communication, problem-solving, and multitasking, seeking to contribute my abilities in a customer-focused role. SKILLS ● ● ● ● ● ● ● ● Customer Support: Communication & Interpersonal Skills, Problem-Solving & Conflict Resolution and Customer Relationship Management. Sales Support: Lead Generation & Customer Inquiries, Sales Operations and Product Education. Organizational Skills: Ability to multitask, manage priorities, and maintain efficient filing systems. Technical Proficiency: Proficiency in CRM tools (Salesforce, HubSpot, and Zoho), project management tools(Trello, Asana, Microsoft Teams) and workflow tools (Google suite, Microsoft Office Suite, slack, loom etc) Team Collaboration & Leadership: Experienced in effective teamwork across departments, I provide guidance and support in supervisory roles while also onboarding and mentoring new hires. Counseling & Relationship Building: I offer empathetic support by listening to and addressing customer concerns, while also maintaining client relationships to build loyalty and trust, and providing guidance to help customers navigate services and resolve issues. Time Management: Ability to meet deadlines, prioritize tasks, and manage schedules effectively. Reporting & Documentation: Skilled in preparing reports to track and improve performance, I maintain accurate and organized records with a keen attention to detail, ensuring precision in all documentation. EXPERIENCE Business Development Specialist and Customer Care Representative Wellcar Nurses and Staffing (Remote) ● ● ● ● ● Jan 2024 – Present Comprehensive Customer Care: Delivered exceptional customer support through email, phone calls, and live chat, maintaining a high standard of service. Customer Inquiry Management: Efficiently addressed and resolved a range of customer inquiries and issues, ensuring high levels of customer satisfaction. Claims Reconciliation: Handled reconciliation of claims checks with health insurance providers, ensuring accurate and timely processing of claims. Client Interaction: Engaged with potential clients to assess their staffing needs, offering tailored solutions to meet their requirements. Client Relationship Management: Fostered strong relationships with clients, resulting in increased satisfaction and repeat business. ● Business Development Support: Collaborated with the sales team to identify new business opportunities, contributing to organizational growth. Supervisor Sims Nig. Ltd| Port Harcourt, Nigeria ● ● ● ● ● Feb 2022 – Dec 2023 Team Guidance: Trained and mentored team members to enhance their customer service skills and overall performance. Issue Resolution: Managed and resolved conflicts within the team to ensure a positive and productive work environment. Customer Service Oversight: Supervised team activities to ensure adherence to customer service protocols and standards. Administrative Support: Handled administrative responsibilities, including record-keeping and documentation, to support efficient team operations. Performance Improvement: Monitored team performance and provided feedback to enhance service delivery and productivity. Administrative Assistant/Customer Service Representative Sims Nig. Ltd| Port Harcourt, Nigeria ● ● ● ● ● Mar 2012 – Jan 2022 Customer Interaction: Assisted internal and external customers by managing communications and providing information, enhancing overall customer experience. Appointment and Meeting Coordination: Scheduled and coordinated meetings and appointments, ensuring effective communication between customers and management. Task Prioritization: Managed multiple administrative tasks efficiently, meeting deadlines and maintaining organized processes. Data Handling: Created and maintained databases and spreadsheets, supporting accurate and efficient customer service operations. Communication Management: Screened and directed phone calls and emails, ensuring prompt and appropriate responses to customer inquiries. Customer Service Representative Sterling Bank| Nigeria ● ● ● ● ● Jan 2010 – Dec 2011 Complaint Resolution: Resolved customer complaints, successfully troubleshooting all issues and closing excellent sales. Service Excellence: Provided high-quality customer service, including data entry and order processing, consistently exceeding service expectations. Sales Support: Utilized strong marketing and negotiation skills to enhance customer interactions and support sales efforts. Customer Relationship Building: Developed and maintained strong relationships with customers, contributing to improved customer satisfaction and loyalty. Marketing and Negotiation: Utilized marketing strategies and negotiation skills to provide tailored solutions, improving customer engagement and satisfaction. Computer Science Instructor Science Secondary School| Jigawa State, Nigeria ● ● ● ● ● Jan 2009 – Dec 2010 Lesson Planning and Delivery: Designed and delivered interactive lessons on computer concepts and applications, facilitating a comprehensive understanding of technology among students. Assessment and Evaluation: Developed and administered assessments to evaluate students' grasp of computer science concepts and practical skills, providing targeted feedback to aid their improvement. Student Records Management: Maintained accurate records of student assessments, attendance, and performance, ensuring up-to-date and reliable information. Parental Communication: Regularly communicated with parents to provide updates on student progress, address concerns, and discuss curriculum-related matters. Instructional Support: Instructed students on the use of various computer applications, including word processors and spreadsheets, enhancing their technical proficiency. EDUCATION Federal Polytechnic, Oko, Anambra State Higher National Diploma in Computer Science CERTIFICATION/TRAINING ● Chartered Institute of Procurement & Supply (CIPS UK): In View ● Data Analysis (Pycosoft): In View 2008